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By Ed Silverstein

Ed Silverstein is an award-winning reporter and editor, who has written for newspapers, national business magazines and online news sites. He has covered technology, business, legal issues, national politics and several other topics. He received a master’s degree in public administration from Harvard.
 

Latest Articles
11/17/2014 What Does WebRTC Mean to Business? WebRTC Evangelist from GENBAND Will Tell All
11/03/2014 Could 'Cracked Insulators' Take Down Your Business?
11/03/2014 Five Processes Businesses can Automate Relatively Easily
10/31/2014 Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties
10/31/2014 Cloud Office at Rackspace Becomes Newest Business Unit
10/31/2014 Malware in Ads Leads to Demands for Hefty Ransom Payments
10/30/2014 Better Connectivity: Companies Partner to Place Wireless Antennas on Multiple Properties
10/30/2014 Are You in Compliance with the TCPA Act of 1991?
10/23/2014 Businesses Need to Offer Customers Seamless Omnichannel Experiences
10/23/2014 Conference Focuses on Telecom Expense Management Trends
10/22/2014 Kobil, Jacada Partner on IVR Solution for More Efficient Calls
10/21/2014 Businesses Need to 'Wow' the Right Customers with Great Customer Service
10/16/2014 Are You Living 'Customer Experience' at Your Company?
10/16/2014 Motivate Sales Reps as if They Are Fighter Pilots
10/16/2014 Broken Utility Pole Leads to Local Power Outage
10/16/2014 GENBAND Features New OTT, Platform-as-a-Service, and Wi-Fi Solutions
10/16/2014 Cloud Communication Platform Market Predicted to Jump to $3.2B by 2019
10/15/2014 Hughes Provides High-powered B2B Services
10/13/2014 Anuta Networks Helps Businesses with Network Operations
10/13/2014 Interface Masters Technologies Continues to Offer Key Products for High Speed Networking Systems
10/13/2014 iland Provides Public Cloud, Disaster Recovery Services to Companies Worldwide
10/13/2014 Logicbroker Brings the Best Out of Whatever System You Are Using
10/13/2014 Extreme Networks Provides a Competitive Advantage to Businesses
10/10/2014 Telecom IT Services Market to Top $233 Billion by 2019
10/09/2014 Nextiva is Paving the Way for Business Communications
10/09/2014 Banks See Real Benefits from Co-Browsing
10/09/2014 BroadConnect Telecom USA Revamps Website for Better Service
10/09/2014 Nebraska State Legislator Wants to Expand Use of Video Conferencing
10/06/2014 Listen to Employees to Engage Them in the Workplace
10/03/2014 B2B Buyers Today Are More Informed When Making Purchases
10/02/2014 Public Sector Poised to Use More BPO for Services
10/02/2014 Excellent Customer Support Clearly Leads to Higher Revenue Opportunities
09/29/2014 ABP Prides Itself on Best of Breed IP Tech Products
09/29/2014 Telecom Consulting Group Helps Agents Close the Deal
09/29/2014 TeleSpeak Provides Products for Employees Working from Home or Varied Locations Globally
09/29/2014 Vitelity Continues to Offer Diverse, Innovative Products
09/29/2014 Call Center Costs Lowered by Using New Solution
09/29/2014 Small Businesses Can Find Many Benefits from VoIP
09/26/2014 SAP to Acquire Concur, Expense Management Software Provider
09/26/2014 Power Outages Caused by Storm Will Lead to Better Planning in Nevada
09/22/2014 Truphone Makes it Easier to Call Globally
09/19/2014 Easier for Business to Share Content, Communicate Using SmartBox from PanTerra
09/19/2014 Omega DevCloud Makes Communications Easier as M2M, IoT Grow in Popularity
09/19/2014 Red Hat Expects to Play Important Role in IoT for Enterprises
09/19/2014 RingDNA Improves Sales Performance
09/19/2014 Omani Financial Institution Launches IVR Banking Service
09/19/2014 IVR Finds Another Outlet for Technology
09/18/2014 Lower-Cost, Free Calls via Messaging App Could Impact Market
09/18/2014 Comings and Goings: Telarus Names New Executive Team
09/15/2014 OnSIP Continues to Focus on WebRTC
09/15/2014 IT Helps to Ensure Great Guest Experience at Palms Casino Resort
09/15/2014 Vertical Improves Business Communications as Trends Change
09/15/2014 UberConference Eliminates Annoying Experiences from Conferencing
09/15/2014 LogLogic Provides Visual Analytics Tools to Visually Mine Data
09/15/2014 Comings & Goings: Telarus Names Tyler Smith to Head Engineering Group
09/12/2014 TransNexus Makes it Even Easier to Combat Fraud
09/12/2014 Businesses Need to Weigh Whether to Host in Cloud or On-Premises
09/11/2014 Businesses Need the Right Technology, Procedures to Send Out Accurate Messages to Consumers
09/11/2014 'VoPI': The Future of Hosted Phone Systems
09/11/2014 Small Business Owners Switching to VoIP Need Answers to Basic Questions
09/10/2014 How to Remember Who Said What on Conference Calls
09/05/2014 CafeX Looks to the Future with Innovative Solutions
09/05/2014 Certes Networks Ensures Traffic Protection
09/05/2014 IT Service Critical for Nevada's Clark County
09/05/2014 Ways to Get Your Message Out Has Changed as Media, Tech Evolve
09/05/2014 CradlePoint Continues to Offer Secure Solutions at Distributed Enterprises
09/05/2014 L.L. Bean Closing Bangor Call Center
09/05/2014 Telecom Industry Opposes Municipal Broadband as Wisdom of Public Option Is Debated
09/05/2014 Telarus Partners Stand to Benefit from New Program
09/05/2014 VoIP Increasingly Popular with Small Businesses
09/05/2014 Dialing Systems Award Given to Noble Systems Corp
08/29/2014 Conference Call Services Make Telecommuting Possible
08/28/2014 Satisfied Customers Will Promote Company's Products, Services
08/28/2014 US Carriers Compete with Unlimited Data, Texting Plans
08/28/2014 Viber Challenging Traditional Texting Options
08/28/2014 Healthcare Workforce Management Systems Market Likely to See Major Jump
08/27/2014 Opengear Sees 50 Percent Sales Growth as it Celebrates 10th Anniversary
08/25/2014 Remain 'Culturally' Aware When it Comes to Lead Generation
08/25/2014 Consider the Many Benefits of Switching to the Cloud to Manage Software Licensing
08/25/2014 Orlando Utilities Commission, Customers Both Benefit from Unify IVR Tech
08/22/2014 Fiber Optic Tech Improves Communications in Minnesota
08/22/2014 Australian Consumers Vent more online about Poor Customer Experiences
08/21/2014 Emergency Call Centers Send Help Where it's Needed in Alabama
08/16/2014 WebRTC Solutions Week in Review
08/16/2014 Call Recording Week in Review
08/15/2014 Comings and Goings: New CEO for MTN SA
08/15/2014 Customer Support Should Include Omnichannel Options
08/15/2014 FCC Requiring All Wireless Carriers to Support Text-to-911 by End of Year
08/15/2014 LTE Broadcast May Be Key Solution to Meet Increasing Demand for Mobile Data
08/14/2014 Network Early, Use VoIP Tech from the Start Before Opening a Business
08/13/2014 UNICOM Doubles Massachusetts Facility Due to Increasing Business
08/08/2014 Utah County Emergency Alert System to Include VoIP System Users
08/08/2014 Wheelings & Dealings: BroadSoft Acquires SDD
08/08/2014 VoLTE Standardization May Be Needed for Critical User Adoption in Europe
08/08/2014 Businesses Cannot Sell Successfully with Questionable Data
08/08/2014 Tips on How to Leave a Lasting Impression in Telemarketing Calls
08/08/2014 More Hiring Underway at Michigan Call Centers
08/08/2014 'Line' App Increasingly Captures the World's Attention
08/08/2014 Survey: Enterprise Mobile IT Spend Is Increasing
08/04/2014 Videotion Demonstrates How Conversation Can Take Place with Many Options