Information Technology

eBook Library

infoTECH Spotlight eBook Library

infoTECH Spotlight offers this extensive ebook library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.


If you are interested in contributing your eBook into the infoTECH Spotlight eBook Library, please contact us.

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The Ultimate Guide to AI Self-Service Without Compromise
11/6/2020 2:45:41 PM
With over 100 conversational AI deployments and nearly a dozen in the Fortune 500, this eBook shares our most important insights to self-service that works and is packed with real-world customer examples.

This eBook Includes:

• Key thresholds for identifying change across voice and chat
• 15 real-world examples of AI-powered virtual agents outperforming live agents
• The importance of guardrails, business rules, and “swim lanes” for the virtual agent
• CX functions required to wield the conversational AI toolkit

SD-WAN’s New SASE (“Sassy”) Friend
10/29/2020 4:30:03 PM
Two seismic shifts have occurred in network operations. First, there is the move to cloud-centric applications (e.g. SalesForce, Workday, Office365, etc.). Second is the mass shift to remote work. Either of these alone would be a large undertaking for an IT organization. But when tackled jointly, they strain resources to a breaking point and introduce a wave of challenges.

Ensuring that security envelopes the network, all while maintaining reliable, high speed connectivity to cloud-based services, requires a network architecture that is flexible, dynamic and designed holistically to support a digital enterprise.

Enter the Software Defined Wide Area Network (SD-WAN) and Secure Access Service Edge (SASE), a promising tandem approach for overcoming these new network challenges. But where do you begin?

Start by checking out our latest eBook, “SD-WAN’s New SASE (“Sassy”) Friend,” in which we explore how these two frameworks can operate together to deliver true digital transformation. In it, we discuss a variety of topics, including:
• Security and the issue of exploding endpoints
• The “Zero Trust Model” approach to network access
• Identity-based control and context driven by SaaS applications
• The need for connectivity to everything, everywhere
• And more…

After reading this eBook, you’ll be better prepared to talk with your internal IT and Security teams, as well as to any service providers, about all the reasons to consider pairing SASE with SD-WAN. When you do, your enterprise can create an agile, high-performing, highly secure network to support your ever-changing workplace.

MSPs Delivering Superior Network Performance
12/16/2019 3:52:45 PM
Being a Managed Service Provider is no easy task. Every new service you add to your portfolio comes with another layer of complexity and a whole new set of client expectations. Many challenges come with remotely managing a customer’s IT infrastructure or systems including performance, availability, and mean time to recovery.

We broke down the four main areas your organization needs to master for optimal service delivery. Download our eBook today to find out how Managed Service Providers can easily deliver stellar service quality and superior network performance.

Game Changing SD-WAN
12/16/2019 3:49:20 PM
What is SD-WAN? Which SD-WAN Solution is Right For You?

The SD-WAN market is expected to grow to anywhere between 6 to 9 billion dollars by the year 2021. SD-WAN is universally acclaimed as a new and unprecedented way to easily implement policies across large WANs at a fraction of the cost of traditional solutions. This solution includes Aggregation of Multiple Links into a Single Virtual Network, Zero-Touch Provisioning, Centralized Management and Visibility, and Bandwidth Optimization.

Download our eBook to get our top tips for selecting the right SD-WAN for your business.

MPLS Versus Carrier Ethernet: 7 Reasons Why Ethernet Is An Economical Alternative
Massive Networks
2/27/2018 10:44:32 AM
It’s widely understood that something has to change with how businesses maintain their networks. With the fluctuating prices of MPLS, exactly "what" that solution is – isn’t crystal clear.

Until now.

Fortunately, we have a solution that we wanted to share with you so you can make an educated decision when the time comes to review your connectivity options.

To help, our eBook covers:

1. Challenges facing today’s WANs
2. Strengths and limitations of the most popular proposed solution – MPLS
3. Side-by-side comparison of MPLS vs Carrier Ethernet
4. 7 Reasons why Ethernet is an economical alternative
5. And a Case Study from a current customer

Cloud-Based Hyperconvergence With ePlus: Meeting the Demands of the Enterprise
12/7/2016 11:48:12 AM
ePlus invites you to download our e-book, “Cloud-Based Hyperconvergence With ePlus,” to learn how enterprises are tapping into one of today’s fastest-growing methods for deploying IT in the data center: hyperconverged infrastructure. We share how ePlus, with key partner Cisco powered by Intel, can enable a smooth enterprise ITaaS transformation to support hyperconvergence. In the e-book, we detail the ways in which Cisco’s new HyperFlex product is bringing advanced levels of operational efficiency and adaptability to enterprise data centers.

Cable 2020 Foundations
3/14/2016 9:32:04 AM
The changing business environment for cable operators will require MSOs to leverage quality as a differentiator in order to be successful. The articles in this ebook are gathered into four chapters: Leveraging Your Wi-Fi Assets; Realities of Virtualization; Experience is Everything; and Getting Your Network Fit for Cable 2020.

Cable 2020 Foundations
3/14/2016 9:10:02 AM
The changing business environment for cable operators will require MSOs to leverage quality as a differentiator in order to be successful. The articles in this ebook are gathered into four chapters: Leveraging Your Wi-Fi Assets; Realities of Virtualization; Experience is Everything; and Getting Your Network Fit for Cable 2020.

Today’s Mobile Devices: Network Behaviors and Insights
12/8/2015 12:36:24 PM
Mobile data growth is staggering and continues to soar. The number of mobile devices continues to grow exponentially around the world, placing greater demands on service providers’ data and signaling infrastructures. This ebook presents research findings about high level mobile device distribution and the percentage share of data usage and signaling activity by device category.

Prepaid Options Benefit Mobile Operators and Customers
10/14/2015 4:08:46 PM
There a few things more confounding to mobile service providers in hotly contested markets than missing out on opportunities to generate more revenues and profits from what have been lightly used services. This is particularly the case in the United States where unlike much of the world where prepaid services are the norm, it is estimated that roughly 19 percent of U.S. subscribers avail themselves of these services.

John Goodman - Selling Customer Service eBook
10/3/2014 11:31:25 AM
Do you truly understand the impact of customer experience? Directing your focus toward current customers and their needs can cut costs associated with winning a new customer. Find out how to drive customer satisfaction, cut costs and boost revenue. Get the eBook now!

5 Steps to Improve Employee Satisfaction
Impact Learning Systems
9/3/2014 5:28:38 PM
Employee satisfaction is one of the most important areas of focus for any company; happy employees lead to lower turnover, high customer satisfaction rates, and a more productive workforce. In this guide, you’ll learn five essential steps for ensuring your employees are satisfied with their working environment and job functions.

Top 10 Customer Service Skills eBook
Impact Learning Systems
9/3/2014 5:27:51 PM
From years of research, Impact Learning Systems has compiled a list of the top 10 customer service skills. All of the skills in this list have been tested and studied in various types of organizations and deemed to be consistently useful. Review each skill in detail – they’re essential for any company or team that works with customers. Your employees will enjoy the distilled format and descriptions that this presentation gives for each of the skills.

Guide to Attracting the Best Candidates
4/15/2014 10:30:53 AM
Are you suffering from the fear of missing out on quality candidates? You may be losing out on top talent candidates due to a negative candidate experience. Ensure that your application process is fast, accessible, easy, and engaging with the iCIMS "Guide to Sourcing Better Candidates".

14 HR Tips for 2014
4/15/2014 10:20:19 AM
Are you a growing business interested in optimizing your recruitment processes? Set your organization up for success in 2014 by equipping your HR team with the latest tips and technology from iCIMS.

Get ahead of your competitors in the war for top talent with the following resources:
- 14 Tips for 2014 eBook to keep you on track throughout the year
- Product Tour of the iCIMS Recruitment Software

Cloud Mobility & Me
Ring Central
3/20/2014 12:10:36 PM
This self-help guide will detail how cloud communication technology is empowering mobile workforces and how you can apply this exciting new technology to your small business.

20 Customer Service Practices
3/13/2014 3:58:51 PM
We surveyed feedback from our customers, product experts and thought leaders to come up with 20 best practices for outstanding customer service. In this eBook, we'll cover:

- How to achieve great service across channels
- How best to treat customers well
- How to build a world-class team

Download now!

6 Secrets to Offering Exceptional Customer Service
3/13/2014 3:56:23 PM
There is always room for improvement in serving your customers. In a poll, only 7% of customer experiences exceeded their expectations. In this eBook, we'll show how your customers, employees and brand can come together to earn a "customer for life." Download now.

How to Create a Customer Service Process that Enhances Your Bottom Line
3/13/2014 3:54:35 PM
Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction. Direct your focus toward current customers and their needs to save costs associated with winning a new customer. Learn the steps you need to get started. Get the eBook now!

A Quick Peek at How Salesforce Does Customer Service
3/13/2014 3:52:23 PM
Want to see at a high-level how does customer service? In this booklet, we'll show you what the #1 customer service application, Service Cloud, looks like and how to use the features.

From the contact center to self-service communities, see how Salesforce Service Cloud is changing the game.

Download now

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