Information Technology

eBook Library

infoTECH Spotlight eBook Library

infoTECH Spotlight offers this extensive ebook library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.


If you are interested in contributing your eBook into the infoTECH Spotlight eBook Library, please contact us.

 eBook Library Search


The Ultimate Guide to AI Self-Service Without Compromise
11/6/2020 2:45:41 PM
With over 100 conversational AI deployments and nearly a dozen in the Fortune 500, this eBook shares our most important insights to self-service that works and is packed with real-world customer examples.

This eBook Includes:

• Key thresholds for identifying change across voice and chat
• 15 real-world examples of AI-powered virtual agents outperforming live agents
• The importance of guardrails, business rules, and “swim lanes” for the virtual agent
• CX functions required to wield the conversational AI toolkit

SD-WAN’s New SASE (“Sassy”) Friend
10/29/2020 4:30:03 PM
Two seismic shifts have occurred in network operations. First, there is the move to cloud-centric applications (e.g. SalesForce, Workday, Office365, etc.). Second is the mass shift to remote work. Either of these alone would be a large undertaking for an IT organization. But when tackled jointly, they strain resources to a breaking point and introduce a wave of challenges.

Ensuring that security envelopes the network, all while maintaining reliable, high speed connectivity to cloud-based services, requires a network architecture that is flexible, dynamic and designed holistically to support a digital enterprise.

Enter the Software Defined Wide Area Network (SD-WAN) and Secure Access Service Edge (SASE), a promising tandem approach for overcoming these new network challenges. But where do you begin?

Start by checking out our latest eBook, “SD-WAN’s New SASE (“Sassy”) Friend,” in which we explore how these two frameworks can operate together to deliver true digital transformation. In it, we discuss a variety of topics, including:
• Security and the issue of exploding endpoints
• The “Zero Trust Model” approach to network access
• Identity-based control and context driven by SaaS applications
• The need for connectivity to everything, everywhere
• And more…

After reading this eBook, you’ll be better prepared to talk with your internal IT and Security teams, as well as to any service providers, about all the reasons to consider pairing SASE with SD-WAN. When you do, your enterprise can create an agile, high-performing, highly secure network to support your ever-changing workplace.

First 1 2 Last