.With over 100 conversational AI deployments and nearly a dozen in the Fortune 500, this eBook shares our most important insights to self-service that works and is packed with real-world customer examples.This eBook Includes:• Key thresholds for identifying change across voice and chat • 15 real-world examples of AI-powered virtual agents outperforming live agents• The importance of guardrails, business rules, and “swim lanes” for the virtual agent• CX functions required to wield the conversational AI toolkit