Information Technology

CONTRIBUTORS

Chris DiMarco Info

Contributors home
Customer Service and Consumer Tech
By Chris DiMarco

Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC Chris worked with e-commerce provider Suresource as a contact center representative and development analyst.
 

Latest Articles
02/10/2012 Improve Visibility and Performance with Call Center Wallboards
02/07/2012 The Smartphone is the Next Call Center Solution
02/07/2012 The Benefits of Cloud Based Call Center Software
02/07/2012 Cloud Based Predictive Dialers are the Call Center's Future
02/01/2012 Video Conferencing on a Budget with Surf Solutions
02/01/2012 Getting Engaged: Social Media and Building Your Base
01/31/2012 ITEXPO Supports your Quality Monitoring Needs
01/30/2012 The Evolving Workplace is Working Smarter and So Should You
01/25/2012 Powered Tables Promote Expansion in the Call Center
01/25/2012 Managing Call Center Adherence
01/25/2012 Listen to Your Customers for a Complete Vision of the Your Challenges
01/24/2012 Why the Cloud Call Center Trumps its Premise-Based Predecessor
01/24/2012 Why the Hosted Call Center Trumps its Premise-Based Predecessor
01/23/2012 Discussing the Expanding Relevance of Cloud with Phone.com
01/18/2012 Implement the Voice of the Customer for a More Responsive Call Center Experience
01/18/2012 Ergonomic Call Center Furniture Promotes Agent Success
01/18/2012 SOPA, the Blackout and What it Means For You
01/17/2012 What the SOPA/PIPA Black Out is Really Getting At
01/13/2012 The Contact Center 2012 and Beyond
01/12/2012 Why Workforce Management Software Should Be on Your Call Center's Wish List
01/11/2012 Plantronic's UC Toolkit Offers Fledgling Deployments a Roadmap to Success
01/10/2012 Custom Call Center Furniture is the Way to Go
01/10/2012 Call Center Outsourcing Market Sees Impressive Growth in 2011, Expects it to Continue in 2012
01/10/2012 Call Center Scheduling New Year's Resolutions
01/05/2012 Five9 Expands to New Office
01/04/2012 The Voice in 'Voice of the Customer' Still Key to Success
12/29/2011 Quality Monitoring is Easier with Harmony's Deep Integration
12/28/2011 At Home Agents as an Alternative to Contact Center Outsourcing
12/28/2011 An Eventful 2011 for Virtual Call Center Provider Contactual
12/27/2011 Choose the Right Furniture for your Call Center's Training Room
12/27/2011 Hosted Contact Center Provider Five9 Reflects on 2011, Looks Forward to 2012
12/23/2011 Call Center Wallboards Help Combat Volume Peaks even after the Holidays
12/23/2011 SIP Phones Week in Review
12/22/2011 Interior Concepts Virtual Tours are the Instruction Manual for Your Call Center Furniture
12/22/2011 Five9's New Resource Offers Deeper Understanding of On Demand Call Centers
12/21/2011 Five9's New Resource Offers a Complete View of What Hosted Contact Centers can Accomplish
12/16/2011 Reflect on the Year with Call Reporting
12/16/2011 Is Your Call Center a Top 100 Center?
12/15/2011 Eliminate Holiday Exhaustion with Ergonomic Call Center Furniture
12/15/2011 OAISYS Pre-releases Talkument 7.2 with Quality Monitoring Enhancements
12/14/2011 Mexico-Based Outsourcing Operation Chooses inContact's Contact Center Solutions
12/14/2011 Call Center Best Practices to Keep Your Holiday Spirit Up
12/13/2011 Fight Seasonal Volume Spikes with a Hosted Call Center
12/13/2011 Plantronics' 'Get Ahead' Program is Perfect for the All the Heads in Your Office
12/13/2011 1-800-GOT-JUNK? Call Recording Implementation Yields Success
12/13/2011 Why Choose a Cloud-Based Call Center?
12/07/2011 Contextualizing the Voice of the Customer Provides Insight for Your Operation
12/07/2011 Track the Voice of Your Customer across Multiple Channels to Provide Quality Intelligence
12/05/2011 1-800-GOT-JUNK? Uses Virtual Observer to Keep Focus on Contact Center Quality as Call Volume Increases
12/01/2011 On Demand Call Center Software Offers Relief for the Holidays
12/01/2011 In the Call Center, Word Of Mouth Goes a Long Way
11/30/2011 Outfit your Call Center with Furniture that Promotes Collaboration
11/30/2011 Adherence in Your Call Center Management Strategy
11/30/2011 West to Acquire HyperCube
11/28/2011 Gauge Your Call Center's Maturity Levels for More Effective Reporting
11/23/2011 At Home Call Center Agents On-Demand
11/22/2011 What is Quality Monitoring?
11/22/2011 Quality Monitoring Solutions Provide More Information
11/22/2011 Recording Calls an Essential Component to Quality Monitoring
11/21/2011 TMC's Black Friday Buying Guide: Get the Goods, Keep Your Sanity
11/21/2011 BT Conferencing's Hosted Video Solution Receives Upgrade
11/18/2011 Three Key Point Indicators Your Call Center Should be Monitoring
11/18/2011 Using Call Recording to Raise Motivation and Improve Call Quality
11/16/2011 The Customer is Not Always Right: Differentiation Makes Sense in the Call Center
11/16/2011 TM Group Partners with Elva DMS for more complete Auto Dealer CRM
11/16/2011 Volkswagen Test Drives Microsoft's Lync 2010 UC Solution on a 100-Day Pilot
11/15/2011 Video Conferencing to become a Billion Dollar Market in Less Than a Decade
11/14/2011 Webinar Discusses Strategies for Balancing Customer Engagement with Profitability
11/09/2011 Home Agents and IVRs Team up to Combat Seasonal Call Volume Peaks
11/09/2011 Interior Concepts Turns Your Call Center Furniture Vision into Reality
11/09/2011 DealerSocket's MarketPlace Marketing Campaign Manager Gets Your Dealership Noticed
11/08/2011 Upcoming Webinar Examines the Benefits of Cloud Call Centers
11/05/2011 TMCnet Telecommunications Week in Review
10/21/2011 Social Media of Increasing Importance in Auto Dealer CRM
10/20/2011 BenchmarkPortal Call Center Campus a Certified Success
10/19/2011 Call Center Wallboards Empower the BPO Workforce
10/18/2011 Call Center Furniture: What's in a Chair?
10/18/2011 Sit to Stand Workstations Offer Relief from Sedentary Office Life
10/17/2011 In Mobile Computing the Cutting Edge Slices through the Confusion
10/17/2011 AVer Wins Excellence Award for Video Conferencing Solution
10/17/2011 Getting the Most out of Your Workforce Management Solution
10/06/2011 Telax Now Offering Cloud Recording Solutions to Metaswitch Customers
10/05/2011 Call Center Furniture Tips for National Ergonomics Month
10/05/2011 Next BenchmarkPortal Event Brings Call Center Certification to San Diego
10/05/2011 Go Virtual - How your Business Can Profit in the Virtual Contact Center Cloud - simplyCT
10/04/2011 Apple Announces New iPhone
10/04/2011 Forecasting Critical to Call Center Management
10/03/2011 Monet Tweet Tips for Workforce Management Success
10/03/2011 Plantronics Headsets and the Cisco Cius Come Together for a True UC Experience
09/29/2011 Things to Take into Consideration When Designing Your Call Center Furniture Layout
09/29/2011 Cisco Sees the UC Future in Tablets
09/28/2011 Oreka TR Ready to Test for SIP-Based Media Recording
09/27/2011 Virtual Contact Center Software at the Heart of U.S. Recovery
09/27/2011 simplyREPORT - Measuring Contact Center ROI in a Matter of Clicks
09/22/2011 How Can Virtual Contact Center Software Ease Staffing Challenges?
09/22/2011 Cloud-Based Call Center Software Can Boost the Economy and Your Pool of Agents
09/22/2011 Avaya's web.alive Brings Collaboration to Cyberspace
09/21/2011 Tips for Scheduling your Call Center Staff
09/21/2011 Unify Call Center Communication with simplyTALK- the simplyCT Agent App Bar
09/21/2011 Need Real Time Intelligence for your Contact Center Managers?