New Ajax-Powered OTRS 3.0 Beta Help Desk Unveiled for Faster Help Desk Turnaround

OTRS (News - Alert) Inc. has announced the launch of a new version of its Help Desk system. The OTRS 3.0 beta version features a brand new Ajax-powered interface designed to dispatch help tickets 30 percent faster, under the most demanding usage scenarios.

OTRS is a provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions. OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Available in 27 languages, OTRS is used by over 80,000 corporate groups worldwide and key OTRS customers include such industry leaders as NASA, Siemens, Nokia (News - Alert), and Toshiba.

The OTRS product suite comprises a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform.

In its new version, the focus is on user-friendliness. The solution has leveraged the latest technologies in Ajax, xHTML and CSS (News - Alert) and the end result is a speedier help desk turn around system.

“With the power of our help desk growing by leaps and bounds, we needed to come up with a creative new way to deliver that power to the user, especially in demanding, high usage situations. The solution was to create a brand new user-centered design employing the latest Ajax, xHTML, CSS, and other technologies. In designing our new help desk, we brought the user's experiences and workflows front and center to drive our programming, rather than the other way around. The result is up to 30 percent quicker ticket turnaround under demanding high-usage scenarios, on top of enhanced features and accessibility,” Manuel Hecht, director of Research and Development, said.

OTRS Help Desk 3.0 is a featured-packed solution. The all-new user-centered design features an enhanced New Ticket dashboard, a dynamic Ticket Zoom view, enhanced search, an interactive Global Ticket overview, ticket archiving, and accessibility compliance.

In a nutshell, Help Desk 3.0 makes the most efficient Help Desk system and the credit goes to ma ma interactive system design---the specialized design agency that helped

OTRS enhance and improve the user experience of its 3.0 product. The firm, ma ma interactive system design said that it will continue to collaborate with OTRS to enhance style and usability of the OTRS open-source service innovation suite.

Customers can download the OTRS Beta at http://otrs.org/download

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