infoTECH Feature

June 17, 2010

NetScout Unveils nGenius Service Delivery Manager

Improving the way services are delivered and consumed, NetScout Systems has unveiled nGenius Service Delivery Manager, a real-time service dashboard. The new solution is said to deliver timely and actionable management insight to effectively assure service levels.
 
To function successfully, companies these days need to make various types applications work seamlessly. nGenius Service Delivery Manager helps the companies and the IT Managers to manage all these applications easily and economically, states the company.
 
To represent how services are hosted, their interrelationships, and how they are ultimately consumed, nGenius Service Delivery Manager models and reports on services in their business context. Companies can customize and organize views that dynamically align with how services are delivered to the business across physical and virtual infrastructure with flexible user-defined service domains.
 
"With today's pervasive service delivery challenges, IT staff needs contextual insight into the health of service delivery that aligns with how users consume services," said Steven Shalita (News - Alert), vice president, marketing, NetScout. "Further strengthening our Unified Service Delivery Management framework, the nGenius Service Delivery Manager enables IT organizations to flexibly customize their service delivery management architecture in a way that aligns to their unique operational requirements."
 
To collect and analyze valuable user traffic on a distributed basis, the nGenius Service Delivery Manager leverages the complete family of nGenius intelligent data sources. IT staff can quickly construct a logical view of a service to associate the interrelated elements with a few mouse-clicks by using the nGenius Service Assurance Solution's ability to automatically recognize applications, protocols and enabling technology. Also, to automate the identification and reporting of service and network anomalies, the nGenius Service Delivery Manager delivers Intelligent Early Warning capabilities.
 
In December 2009, the company introduced a new nGenius Service Assurance Solution module that provides session analysis for IP-based mobile environments. The new module, called nGenius Subscriber Intelligence, enables mobile service providers to see sessions all the way from the end user device to the network core, and it looks both at the sessions themselves and the application running over them.

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju's articles, please visit his columnist page.
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