infoTECH Feature

March 15, 2010

Facebook Responds to Growing Users, Expands Offices in India

I have this hunch that social media is going to take over the way we interact with people entirely one day. And, after hearing that social media mogul Facebook (News - Alert) is opening an operations office in India, I thought to myself: maybe my prediction will actually come true. 

According to reports, the company expanded to the southern Indian city of Hyderabad to balance and manage the rapid growth of Facebook users. 

With other offices in California, Ireland and Texas, the new Asia and India offices is part of a larger movement to create support centers across time zones, with round-the-clock, multilingual support, company officials said. 

According to Don Faul, director of global online operations, 70 percent of users are now outside the United States and use the site in over 70 languages, which makes the opening of offices outside the United States ideal. 

“In India alone, we've seen rapid growth and now have more than 8 million people there actively connecting on Facebook,” Faul said. 

The number of Facebook users has rocketed to over 400 million since it was founded in 2004.

Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.

Edited by Kelly McGuire
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