The Taylor Reach Group Signs Strategic Agreement with Kurant Direct Inc.

Colin Taylor (News - Alert), chairman and CEO of The Taylor Reach Group, Inc. and Gloria Kurant, president of Kurant Direct Inc, reportedly announced that the two companies signed a strategic agreement.

 

The Taylor Reach Group (News - Alert) is a call and contact center consultant that specialize in call and contact center consulting, call and contact center management, call and contact center audits, call and contact center re-engineering, call and contact center strategic assessments, call and contact center scorecards, and call and contact center redesign.

 

Kurant Direct Inc Contact Center expertise are strategy development, organizational design, program design and execution, operational assessment, process improvement and outsourcing management.

 

The companies will work with each others' clients and prospects for Contact Center strategic and operational planning, audits, performance and process improvement, organizational design, outsourcing management, technology acquisition, site selection, and best practices and benchmarking operating efficiency and effectiveness.

 

“Gloria Kurant has long been acknowledged as one of the leading contact center practitioners and consultants. We are honored to be associated with Gloria and to have her head up our joint New York City office,” Taylor said.

 

“What attracted me to The Taylor Reach Group was their business model and their passion for results.” Kurant  said. “I am excited about working with such a committed and talented group of people, and realizing the potential of our working together.

 

“The key to the company's' growth is offering strategic and tactical consulting based upon years of proven experience, that delivers superior and breakthrough results for our clients,” he said. “We only partner with recognized experts because our clients expect nothing less. Our staff's in-depth knowledge, proven results and all together more than 250 years of call center operational management experience resonates well with our customers, and in turn delivers superior results to our shareholders. Gloria's years of experience, successful track record and stable of clients fit very well with the TRG model.”