Taco Mac Happy with Cbeyond

Dan Kirk, IT director for Tappan Street Restaurant Group, and his three-person staff spent much of their time traveling from one Taco Mac restaurant to another to resolve outstanding IT issues, make menu changes and pricing updates to point-of-sale systems in the company’s 24 restaurants.

At least they saved on lunch expenses. Not sure you'd want to be his wife when he got home, though. But after developing some rather specific tastes in Mexican food they turned to Cbeyond (News - Alert), a vendor of communications and IT products.

“Before Cbeyond, my IT team spent significant time traveling to the restaurants to fix IT issues or make minor updates,” Kirk says. “Because our restaurants are so far flung, the travel alone was taking up a significant amount of time.'

He says they were looking for a communications system stable enough to support remote access capabilities, and with scalable services that would support growth and geographic expansion.

Now, with Cbeyond’s small business communication solutions in place, Kirk and his team can do virtually anything from their work or home offices, and order Chinese for lunch once in a while. The system lets Kirk and his team pull sales and labor data every hour from every location, giving them the visibility they were looking for to get restaurant performance and revenues in real-time.

“Cbeyond is the backbone and infrastructure for everything we do, from hosting our Web site to providing the broadband connection that enables us to deliver our in-restaurant Wi-Fi,” Kirk says. 'Not to mention, I can easily check and pay my bill with CbeyondOnline.”

Known for its Buffalo wings, 'unparalleled beer selection' and service, Taco Mac began in Atlanta in 1979 when a couple of guys from Buffalo, New York made a pit stop in Atlanta on their way to Florida. After touring the city and enjoying the weather -- guys from Buffalo enjoying Atlanta weather, imagine -- they decided to stay and bring Buffalo wings to the sunny South.

Thirty years later, Taco Mac now has 24 stores in metro Atlanta and Chattanooga, and continues to grow, with new locations expected to open in Charlotte later this year.

Last month TMC's (News - Alert) Shamila Janakiraman wrote that Cbeyond announced the addition of Virtual Receptionist to its suite of applications.