BoxTone Launches Public Sector Practice

BoxTone (News - Alert), a mobile user management solutions provider, has announced the launch of its Public Sector Practice. This latest launch is designed to serve the specific mobility management requirements of federal, state and local government entities and the military.

BoxTone just recently announced that it had crossed the threshold of 500,000 enterprise-connected BlackBerry (News - Alert) smartphones. A growing number of ActiveSync devices are managed, tracked and controlled by the BoxTone software suite, including the iPhone, Windows Mobile and the Google (News - Alert) Android.

The formalization of the Public Sector Practice was driven by the rapid growth in the company’s government client base and the need for mobile platforms that are sufficiently hardened and resilient enough to support emergency communications, critical mobile applications and strategic mobile IT initiatives.

At present, there are more than 60,000 mobile professionals at numerous government organizations are supported by the BoxTone software suite. Such customers include the U.S. House of Representatives, U.S. Veterans Administration, U.S. Capitol Police, U.S. Environmental Protection Agency and U.S. General Services Administration as well as the State of California, City of Milwaukee and the City of Atlanta.

“Prior to implementing BoxTone, we continually tried to resolve Blackberry Enterprise Server issues without being able to identify the precise problem,” said Gordon Heitman, Lead BlackBerry Administrator, SSS II, California Dept. of Corrections & Rehabilitation, in a statement.

“With 2,225 BlackBerry devices that needed to be managed, we decided to leverage BoxTone’s mobile management platform, which is helping us identify issues on those devices. In working with BoxTone, we have minimized time to resolution and experienced increased satisfaction from our end users. This platform allows us to take preventative steps and provides us with the ability to be proactive instead of reactive in managing our smartphones.”

BoxTone’s success in the public sector has been due to the software’s ability to ensure reliable mobile service uptime even in times of crisis when communication among senior officials and staff surges. The company’s solutions proactively identify service issues and enable a one-click fix that is generally resolved in less than three minutes once executed by service desk staff, company officials said.

The BoxTone software also tracks and audits all enterprise-connected devices to rapidly identify rogue, unsecured smartphones and other mobile security policy violations or threats before they can compromise critical data.

“Today’s launch of the BoxTone Public Sector Practice will enable agency and military IT staff, and the managed service providers that support them, to deliver superior mobile device service levels, while mitigating risk and lowering support costs,” said Brian Murphy, vice president, public sector practice at BoxTone.

“With an existing client base of top-tier federal, state and local governments and military organizations using our software to harden their mobile platforms, BoxTone is now launching our Public Sector Practice to focus increased resources on the support and success of all mobile government professionals.”

In other BoxTone news, the company recently launched a packaged offering of BlackBerry platform management software and services. The offering is designed specifically for the Managed Service Provider and messaging hosting community.

The company recently offered a free Webinar to show how to reduce BlackBerry Help Desk calls by 50 percent. 

With the launch of the BoxTone Public Sector Practice, the company will be able to build on its current success in this segment of the market to drive increased implementation and adoption as a result of superior service at a lower cost.