Ethernet spending should continue to accelerate going forward, but Ethernet services have their challenges, according to a new study by ATLANTIC-ACM.
“Ethernet spending is expected to pick up as respondents allocate a greater portion of their local transport spends to higher-speed circuits,” says ATLANTIC-ACM President Fedor Smith. “Ethernet quality scores increased by 7 percent year-over-year, while price satisfaction scores declined for the same time period. Increasing competition in the metro wholesale Ethernet space continues to drive customers’ price expectations down, resulting in lower price satisfaction scores.”
The firm recently released the 2009 edition of its Metro Carrier Report Card.
The study is based on surveys with wholesale customers in a variety of service and product categories. It features customer ratings of carrier performance on multiple fronts from the past 12 months of service.
For more information, visit ATLANTIC-ACM’s Web site at www.atlantic-acm.com.
Edited by Michael Dinan