Optus Signs Applications Services Contract with HP

HP Enterprise Services, a technology company providing printing, personal computing, software, services and IT infrastructure solutions, has signed a three-year agreement with Optus, an Australia-based telecommunication company in a bid to develop the functioning and quality levels of its main application supporting services.

 

In accordance with the signed agreement, Optus will utilize application management from HP in key areas that include customer billing, data warehousing and other mainstay systems. It is expected that sourcing of these applications to HP will allow Optus to increase the performance levels of its applications along with improve quality and reliability.

 

“By streamlining our applications environment, we expect to achieve significant service level and operational improvements across our IT portfolio, which will result in a better experience overall for our customers,” said Lawrie Turner, chief information officer at Optus.

 

 “The new agreement represents a significant commitment in our relationship with HP. We selected HP for its operational capability, flexibility, security compliance and experience in managing complex transitions.”

 

HP initiated the migration of the existing support Optus receives from a number of suppliers to the HP platform. To make the transition easier and quicker, HP said it intends to utilize its BestShore approach to provide the services from the right place at the right time.

 

“Optus needs an agile applications environment to innovate and meet the changing needs of its customers,” said David Caspari, managing director, Australia and New Zealand, HP Enterprise Services.

 

“Combining HP’s deep telecommunications and applications expertise with global Best Shore delivery capabilities will help Optus to improve application quality and achieve cost savings.”