Gartner Positions IET Solutions in '2009 Magic Quadrant for IT Service Desk'

IET Solutions, a worldwide provider of IT service management and software asset management solutions targeted at the mid tier and large enterprises segment, recently announced that it has been placed in the 2009 Magic Quadrant for the IT Service Desk by market analyst and research firm Gartner (News - Alert).

Gartner uses the medium of the Magic Quadrant to illustrate its study and evaluation of how some vendors and suppliers hold up against specified parameters for the IT Service Desk Marketplace. These parameters have already been preset by Gartner.

Walter Elliot, the CEO and president of IET Solutions, said the fact that the recognition of the company and it securing a place in the Magic Quadrant bears testimony to the initiatives undertaken by the company to facilitate their clients to leverage the strength of information. Clients have been encouraged to use their databases to enhance productivity in business and provide a solution that is efficient, dynamic and also fairly simple to execute.

“We have a strong focus on customer satisfaction and proven experience in mid-tier and large enterprise deployments,” Elliot said in a statement. “With the upcoming release of the newest ITSM product version and the release of our new entitlement-based software asset management solution in the fourth quarter of 2009, we will further the success of our customers and provide even more value to the market.”

Gartner had earlier defined some specific parameters against which vendors were to be evaluated and then determined whether they merited inclusion in the Magic Quadrant or not. One of the most important aspects that were considered was whether the IT Service Desk offering included dedicated modules for incident management, problem management, change management, inventory management, self service, knowledge management and SLA management.

In addition, the product must be in the production cycle for enterprise environments that support at least 4,000 employees. The analyst firm also stipulated that the product must have be subjected to simultaneous usage of incident management, change management and two other modules at least once. The final criterion was the Gartner Client Inquiry Data. The Gartner client inquiry data had to affirm that the analyzed IT Service Desk offering held some degree of interest to Gartner clients who operated in enterprise climates.