LiveTime Software, a provider of Web based ITIL 3 Service Management and Help Desk software reportedly released the LiveTime Virtual Appliance 6.0.

 

Company sources said that this new virtual appliance is suitable for Software-as-a-Service-based service management providers because it features full isolation and a simple menu driven interface. The appliances can operate in just 512 Mb of RAM (News - Alert) and can also scale number of virtual processors and memory to meet demands of customers.

 

LiveTime Virtual appliance is a standalone platform which includes an auto update facility which allows customers to automatically upgrade to the latest LiveTime release. Users have to select the update option so that LiveTime automatically gets downloaded and installation will be carried out for the latest release from the console.

 

The new version 6.0 includes an updated kernel and support for VMware vSphere 4.0 and Citrix XenServer 5.5 with guest tools for each environment. The LiveTime Virtual Appliance is designed around open standards and it includes Apache 2.2, Tomcat 6.0, Java 6 and LiveTime 6.0, optimized for LiveTime service delivery. LiveTime also supports the Open Virtualization Format or OVF and Microsoft’s (News - Alert) Hyper-V environment.

 

The highly scalable ITIL Service Management software will help organizations benefit from the easy installation process similar in ways to installation of traditional software. The virtual appliance offers scalability and security features, which are difficult to achieve when deployed on existing hardware and operating systems.

 

As the system is hardened at the operating system layer, LiveTime provides Just Enough Operating System for its needs. The system can be updated easily and can maintain a very small footprint and a 200Mb download, LiveTime sources said.

 

California-based LiveTime Software, Inc. supplies Web 2.0, Open Standards based ITIL service management, help desk and support software for medium to large enterprises. Its customer list includes Verizon (News - Alert), NEC and the United States Department of Defense.

 

The company specializes in ITIL Service Management and Help Desk software. It pioneered Web 2.0 service desk software besides open standards and flexible deployment models by providing on demand Software-as-a-Service to traditional on premise software, virtual and hardware appliances.

 

Customers will benefit from solutions that fit both their service delivery requirements and their business objectives. The integration solutions allow customers to avoid customizations and platform lock-ins giving greater freedom of choice.