infoTECH Feature

August 17, 2009

UST to Open IT Services Center in Chile

By Brendan B. Read
UST Global, a company that provides IT services and solutions, will reportedly open a new services delivery center located in Chile. This announcement follows a meeting with Chilean President Michelle Bachelet at the Palacio de La Moneda. The government of Chile has committed to several million dollars in incentives towards the development and ongoing operations of the delivery center.
 
UST is currently finalizing preparation of facilities and hiring the staff required to meet its initial contracts.
 
The new location, scheduled to open in late 2009, will expand UST’s geographic footprint to nine countries and five continents and will serve UST customers globally as an offshore location, with cost-saving and quality service benefits to North American companies. UST Global has more than 6,000 employees operating on four continents.

Arun Subramony has been appointed as chief operating officer of the Chilean center, an independent legal entity operating as a business unit of UST. He is general manager, GenShare, Ltd., a joint venture between UST Global and The General Electric Co. His earlier responsibilities at UST included leading the Western Region, North America practice, global delivery and marketing functions, and to launch its Asia Pacific expansion. As a key member of the business planning and analysis function, he also developed multiple service offerings for Asian and North American markets.

“Chile provides a highly educated workforce with a literacy rate of 96 percent and fast growing proficiency in English,” Subramony said in a statement. “This, combined with the most advanced communications infrastructure in Latin America, time zone compatibility with North America and low operational cost, makes the location a natural choice for a new ‘nearshore’ IT services delivery center. This new venture demonstrates our continued trust in Chile’s stability and economic growth.”
 
Driving some of the work to Chile is expansion such as through new partnerships. Last month UST announced an agreement with OutSystems, provider of the Agile Platform, which delivers and manages Web business applications, using agile methodologies. As more companies seek the ability to do real Agile (News - Alert) development, UST has combined its Agile expertise with a platform that allows Agile to scale to meet enterprise class development requirements.

“Businesses and IT need tighter integration. Consequently, companies want shorter cycle times from vision through deployment to the release of high quality, tested software,” said Lawrence I. Lerner, practice head, UST Consulting at UST Global, in a statment. “OutSystem’s Agile products help us maintain the high quality and traceability we require for our clients. This Agile solution—along with our other innovative IT solutions that create business value— reinforces our clients’ commitment to us.”

UST Global has developed a set of Agile frameworks, which includes provisions for global teams, advanced requirements modeling and testing, and software development best practices. In addition to the frameworks, UST Global has extensive expertise in complex delivery processes, including globally distributed development.

“We’re extremely pleased to have UST Global bring its client-centric Global Engagement Model and join us as our latest OutPartner ,” said Mike Jones, vice president of marketing, OutSystems, in a statement. “OutSystems’ Agile Platform was built to support distributed Agile development and that, combined with UST’s deep Web application development and Agile expertise, will bring the power of Agile to new markets around the world.”



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Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.

Edited by Amy Tierney
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