Washington Trust Commences Second Phase of New Business Intelligence Platform Rollout

Washington Trust Wealth Management and UNAPEN, Inc., a software development firm that provides solutions tailored for wealth managers and family offices, bank and trusts, and institutional managers, have announced the second phase of an enterprise rollout of UNAPEN’s CLIENTLOGIX CRM and Business Intelligence platform.

Washington Trust Wealth Management is a division of The Washington Trust Company, a subsidiary of Washington Trust Bancorp, Inc.. With approximately $4 billion in assets under administration, Washington Trust Wealth Management is one of the largest wealth management firms in Rhode Island, and is one of the premier firms in New England.

UNAPEN’s flagship CLIENTLOGIX platform was chosen by Washington Trust’s Wealth Management division in late 2007 to integrate all of its sales and client service activities across its four wealth management divisions: Washington Trust Investors (WTI), 1800 Asset Management (1800), Weston Financial Group, Inc. (Weston) and Trust & Estate Services. The first phase of the system went live at 1800, WTI and Trust & Estate Services in the spring of 2008.

“We turned to UNAPEN’s CLIENTLOGIX platform and their professional services team to provide this critical solution. They took a great platform and with minimal customization, crafted the exact solution for our business requirements. The first phase was a complete success, paving the way for this next phase,” said Galan G. Daukas, executive vice president of Wealth Management of Washington Trust, in a statement.

Washington Trust Wealth Management officials said that the second phase includes implementing CLIENTLOGIX at Weston, as well as providing trading support for Smartleaf’s portfolio rebalancing system and integration with Concord Wealth Management’s open architecture platform. The solution consolidates and manages information among the bank’s business units and their external investment platform vendors.

Barbara J. Perino, Washington Trust senior vice president of operations and technology, said CLIENTLOGIX offers a single point of control, in an easy-to-use application.

Perino said the company can consolidate information from many of the existing systems and reduce support overhead, while providing a better experience for the end-users.

“Washington Trust recognized the growing need in bank-based wealth management for much more than a traditional CRM can deliver. UNAPEN is thrilled to be at the center of this next generation platform at Washington Trust that will set the benchmark for profitable and successful wealth management businesses of all types,” said Joe Walker, president and CEO of UNAPEN.