SupportSoft Announces the Availability of SupportSoft Download Manager

SupportSoft, a company that provides Instant Technology Relief to consumers and small businesses through a series of channel partners and Support.com., has announced the availability of SupportSoft Download Manager.

 

According to the company, the new SupportSoft Download Manager is helpful to digital and managed service providers who are looking for additional revenue and expand their customer base.

 

Specifically, its proactive delivery and support platform helps providers distribute their latest software service in a personalized fashion, and also to activate and manage the new service to suit the customer's needs.

 

Michael Sayer, GM & EVP of the Enterprise Solutions Group at SupportSoft said that,

"In today's competitive environment service providers are striving to drive additional revenue and expand their customer base by offering a multi-play of enhanced services. Yet, the biggest obstacle to these value-added offerings being successful is service delivery itself. Too often services fail because a poor install process turns subscribers off, an important update is missed, or the support burden is high for operators."

 

He further said that, the new download agent brings providers and their customer’s considerable benefits by making it simple and convenient to set up and proactively manage VAS offerings on demand. This eliminates the need to invest significant resources and reduces support costs that tend to be associated with launching new services.

 

In addition, this new solution helps service providers to optimize download performance and simplify software downloads, thus enabling them to make additional offers and generate new revenue. Providers can even assess end-user download behaviour to determine when an upgrade or additional capability is appropriate. They can continuously deliver tools and applications, says the company.

 

Since its inception in 1999, SupportSoft has served over 50 million end-users around the globe, through offices in the U.S., Europe and the Asia-Pacific region.

 

Recent releases include Performance Manager, its newest proactive support and "do-it-yourself" tool that automates and simplifies routine computer maintenance. It effectively scans a user's system looking for ways to improve maintenance, policy, performance, and security functions. It examines the operating system, memory and disk space, software, programs and settings, and enhances them when appropriate.