Cobweb Solutions Turns On Hosted CRM service

The current economic climate, to an extent, is defining the way IT organizations do their business. The urgency to cut operational costs has led to the boom of economical alternatives such as hosted services. The increasing pressure on infrastructure and other resources further accelerates the move towards cost-based IT models.

 

The increasing adoption of hosted IT services gives a clear indication that global IT infrastructure is going almost virtual. No doubt, the hosted IT services market has become highly competitive.

 

Following the path of several other industry leaders, Cobweb Solutions, a UK-based solution service provider, is reportedly launching their hosted Microsoft (News - Alert) CRM 4.0 service.  

 

The new service, according to company officials, provides a “on premises” experience to customers. The service, with additional benefits of a hosted delivery model, is delivered using the same Microsoft implementation code.  The solution is equally suitable for both small companies and large international organization.

 

Cobweb has been using Microsoft CRM for more than two years as a Customer Management and Sales Automation tool.

 

Mark Adams, managing director, Cobweb Solution said that the CRM software has added a huge value to their business. “I am certain our 5000 business customers can benefit from it too,” Adams said.

 

Cobweb worked with Microsoft to ensure that the service provides users with all the benefits.

 

Martin Walker, hosting manager for Microsoft UK, said, “Cobweb are a key partner for Microsoft, and Cobweb have delivered a service that makes is easy for any businesses to integrate sales, marketing and customer management into one tool.”

 

Cobweb services are offered as a pay-per-user model allowing any business, of any size, to benefit from best of breed-technology and business tools to improve people and process performance, officials said.  

 

The Cobweb Hosted CRM solution includes all the usual services available through Hosted Exchange and SharePoint Services, officials said.  This includes 24/7 UK based support, opportunities to configure and customize the service to suit individual customer needs and user based benefits such as single password access for all hosted services taken.