RightAnswers's Unified Knowledge Suite Earns Pink Elephant Certification

RightAnswers, a provider of self-service and IT knowledge management solutions, recently announced that its Unified Knowledge Suite is now Information Technology Infrastructure Library (ITIL) certified via PinkVERIFY program from Pink Elephant, a provider of ITIL and ITSM consulting services.

 

The certification process indicates that RightAnswers’s (News - Alert) Unified Knowledge Suite is now compatible with ITIL’s Knowledge Management (KM) process.

 

The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies formed by UK’s OGC. These concepts and policies are used for managing information technology (IT) infrastructure, development and operations. The Knowledge Management process is a new addition that was made to version 3.0 of ITIL.

 

According to RightAnswers, its Unified Knowledge Suite is a combination of software, content, and services. It is specifically designed to help companies to streamline internal IT help desk performance - by reducing support costs, improving end-user satisfaction, increasing support capacity and providing unmatched knowledge management tools. It offers tools that facilitate rapid problem resolution for both self-service end-users and support analysts.

 

The Unified Knowledge Suite incorporates various software applications such as Self-Service, Support Analyst, Solution Manager, Knowledge Explorer and Support WiKi.

Claiming to be the first solution to achieve PinkVERIFY Certification, RightAnswers Unified Knowledge Suite had to undergo extensive testing by Pink Elephant. The testing process verified whether the suite met the functional integration criteria, which is required for passing the certification.

 

The Pink Elephant’s PinkVERIFY is an independent toolset certification program that recognizes software, which supports the definitions as well as workflow requirements of specific IT service management processes, through a licensed logo.

 

David Ratcliffe, president of Pink Elephant, said, “ITIL is recognized today as the most credible framework from which companies can align their processes and procedures. With PinkVERIFY certification, RightAnswers can offer its customers a knowledge management solution backed by the industry’s only objective ‘stamp of approval’ for ITIL compatibility.”

 

“Becoming certified through Pink Elephant’s PinkVERIFY program validates RightAnswers commitment to developing solutions that enhance the accessibility and usability of knowledge,” said Simon Yelsky (News - Alert), Vice President of Product Management and Client Success at RightAnswers. “In addition, PinkVERIFY provides our clients with an additional level of assurance that our solutions are based on industry best practices around knowledge and the service desk.”