Carolina West Wireless Partners with ENABIL Solutions for Customer Management and Billing Platform

Carolina West Wireless (CWW) has partnered with ENABIL Solutions to support its Managed Customer Care and Billing Services, according to the companies.

 

ENABIL Solutions is a privately owned company with headquarters in Calgary, Alberta and specializes in developing and managing Customer Care, Mediation and Billing solutions in addition to providing professional consulting services.

 

Since its selection in March this year, ENABIL has been working under nondisclosure on the configuration, implementation and overall management of their Aurora platform - a flexible, customer oriented billing solution to support CWW in the highly competitive North Carolina market.

 

Aurora was developed using Oracle (News - Alert) Communications Billing and Revenue Management as its backbone and was chosen for its proven ability to deliver superior time to market advantage and help bill and manage all communication services from mediation, rating and billing within a single environment.

 

"The flexibility of ENABIL's customer care and billing platforms will allow our customers to react quickly to new product and service promotions, change their rate plans, upgrade their handsets and take control of their services," said Slayton Stewart, CEO of Carolina West Wireless. "This freedom is great for our customers and is a strong competitive advantage for us as we set our sights on growing our business in North Carolina and beyond."

 

Officials at ENABIL said that the Aurora platform has been helpful to CWW in providing end-to-end customer care including collections management, real-time credit checking, real-time order creation and service provisioning, multiple payment processing options, flexible rating architecture and dynamic invoice generation.

 

CWW is now able to compete in any chosen market segment using the feature rich software combined with ENABIL's ongoing management, maintenance and support services.

 

James Korth, president and COO of ENABIL Solutions, said they are very proud to have been selected by Carolina West Wireless as their customer care and billing partner. He said that, is a testament to the ENABIL team and their ability to be responsive, creative and cost effective...qualities that are aligned with the CWW brand.

 

 “By empowering our people and working collaboratively with our customer, we've taken cellular customer care and control to a new level. We look forward to supporting CWW as they continue to expand their presence.”