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April 06, 2009

ManageEngine Releases Beta for IT360 BSM Offering

ManageEngine, makers of a suite of network, systems, applications and security management software products, has announced beta availability of ManageEngine (News - Alert) IT360, an integrated business service management product, aligning infrastructure management with business operations.

IT managers are generally in favor of the goal of BSM (mapping infrastructure components to the business services they support), but the expensive software, implementations and staff trainings -- left many feeling BSM was out of reach. ManageEngine IT360 is "designed to offer the benefits of BSM," company officials say, "starting with the business-centric views illustrating the way in which business services are affected when IT resources are underperforming or unavailable," but "without the cost or the headaches."

Early this year, TMC reported that the firm "introduced the OpManager VoIP Monitor Module which offers seamless integration with OpManager. The VoIP Monitor Module uses Cisco (News - Alert) IP Service Level Agreement technology for monitoring and reporting VoIP service performance metrics."

The ManageEngine IT360's Web-based console is supposed to let IT administrators prioritize problem resolution for network, systems and applications based on the affected business operation. For example, with an understanding of a network segment's support for customer-facing applications, that segment might be assigned greater bandwidth. Or, a problem with an application could be automatically flagged to the service desk with a higher priority. Or it could help application administrators meet their Service Level Agreements.

The product includes an integrated ITIL-ready Service Desk, which has automated trouble ticketing, complete with incident management, problem management, change management, a knowledge base, and more. The idea behind this is simply reducing the complexity of workflows in production, making it easier for IT administrators to run effective operations.

"The reality on the ground today is that most IT teams have their hands full managing the technology side of the business," says Girish Mathrubootham, vice president, ManageEngine, adding that "most competing systems have only business level dashboards, and try to integrate into other monitoring systems using connectors and interfaces, making the whole thing complex and expensive."

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi

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