Singapore-based SSH Corporation
, an industrial material and welding products supplier, has selected the Appian
Enterprise Business Process Management (BPM) Suite to transform key operational processes.
As part of this new deal, Appian Enterprise BPM Suite will be deployed by SSH to streamline IT helpdesk support processes to users across various groups, such as service requests, user account creation and incident reporting processes within the company's IT department.
AIT is engaged in the reselling and distribution of third-party ERP and MRP applications, Business Intelligence (BI) solutions and Enterprise Application Integration (EAI) tools.
The company has also formed a strategic alliance with Appian to market Appian's BPM technology in the region.
SSH Corporation specializes in supplying high grade industrial materials and products such as Carbon and Stainless Steel Pipes and Fittings, Structural Steel Plates, and Valves.
It also supplies Welding Equipment and Consumables, namely the Lincoln Welding Equipment and Consumables and other ancillary welding products. These products and materials meet the stringent specifications of its core Oil and Gas, Petrochemicals, Marine and Shipbuilding and other infrastructure related customers.
"We see a growing demand for process improvement solutions in our region based on the increasing need to improve operations and reduce cost in the face of global economic uncertainty. After an intense scrutiny of various BPM vendors, we selected Appian not only for SSH, but also as our strategic partner for BPM solutions in Singapore and throughout southeast Asia," said Adrian Chuang, managing director at AIT, in a statement.
Appian officials said that the company’s BPM platform is expected to provide the process automation SSH needs to help improve control over its key business areas.
Officials claimed that as a user-friendly platform, Appian is particularly suited to helping companies enhance service excellence delivery to customers.
“Appian's international business continues to grow at a rapid pace as organizations around the globe adopt a process-centric view of how to run their operations. We welcome SSH to the Appian community, and look forward to further expansion in Southeast Asia with AIT," said Matthew Calkins president and CEO, Appian.
Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.
Edited by Michelle Robart