Chordiant Decision Management Validated for IBM's SPDE Framework

Chordiant Software has successfully completed validation of its Chordiant (News - Alert) Decision Management software for IBM’s SPDE Framework, an open, scalable, flexible and SOA-based telecommunications industry application framework.

 

IBM’s (News - Alert) SPDE Framework aims to accelerate a telecommunications service lifecycle from creation and execution of a service, service quality assurance, security and ongoing management and maintenance of a service.

 

Chordiant Decision Management enables telecommunications providers to improve customer satisfaction, reduce churn and increase profitability. Functioning as an integral part of IBM’s new framework, Chordiant’s centralized predictive decisioning software will aid telecom companies to quickly implement revenue-generating services that optimize the customer experience.

 

Jeff Smith (News - Alert), vice president, Communications Sector Solutions IBM, said that through the SPDE Framework initiative, they are bringing together platform-independent software vendors that deliver proven solutions designed and built for service providers.

 

According to Smith, these vendors are rigorously assessed to ensure that their solutions qualify as a next-generation, open-standards-based environment. IBM believes Chordiant solutions deliver real business value to communication service providers that will help successfully reduce churn, a critical issue currently facing providers.

 

Lisa Caswell, vice president, Global Alliances of Chordiant believes that the telecommunications industry will benefit tremendously from this initiative.

 

“SPDE provides the end-to-end service delivery framework, and Chordiant enables the services delivered to improve business results while personalizing the customer experience and interactions,” said Caswell.

 

Chordiant Software is a provider of Customer Experience (Cx) software and services.

 

The company was in news last month when Mark Abbott presented a session titled, "Driving Benefits Through Analytics" at TMC’s INTERNET TELEPHONY Conference & EXPO East 2009 on February 2 at the Miami Beach Convention Center in Miami, Florida.