Convergys, Vivo Extend Contract Two Years

Convergys Corporation has announced that long-standing client Vivo has extended its five-year partnership with Convergys (News - Alert) with a new two-year contract to provide production operations support.

 

The vendor's consulting and services team is also working with Vivo on two other projects aimed at "growing Vivo’s national footprint" and "ensuring the operator’s ability to support future growth." Vivo is a wireless carrier in the southern hemisphere with more than 43 million subscribers.

 

Under the terms of the two-year contract extension, Convergys will continue to manage its product in the production environment, supporting postpaid subscribers with provisioning, activation, customer care, dispute resolution, finance, collections, rating and billing, usage, customer interfaces, and the launch of new products and services.

 

“Vivo remains focused on its goals of serving its customers well while growing its business in the competitive Brazilian market,” said Jean-Hervé Jenn, president of Convergys.

 

Vivo offers phone calls all over the country, according to Agência Nacional de Telecomunicações. The firm also develops projects like the pioneer program of recycling cell phones, batteries and accessories, which since its launch has collected more than 1.5 million items.

 

Through the Instituto Vivo, the company invests in initiatives geared to the cause of socio-cultural inclusion of persons with disabilities and education.

 

A couple months ago TMC's Susan Campbell reported that Convergys announced the Intervoice (News - Alert) Voice Portal 6.0 and the introduction of its next-generation application creation environment – Interaction Composer.

 

This latest version, Campbell said, "enables clients to easily create highly personalized speech solutions by using a set of rules and policies that can be easily constructed by integrating with the Convergys Dynamic Decisioning Solution."

“For enterprises competing for market share and looking to improve customer satisfaction ratings, having the ability to use multimodal applications to enable self-service for mobile device users will be a differentiator,” said Daniel Hong, lead analyst of Datamonitor, in a statement.