infoTECH Feature

October 07, 2008

Monolith Software to Help Radiant Communications Deliver Differentiated Solution

By Nitya Prashant
Radiant Communications (News - Alert) has chosen Monolith Software to provide enhanced connectivity services to clients. This was announced by Monolith Software, which provides enterprise monitoring solutions for managing IT infrastructures.
Commenting on the process of selecting a service provider, sources from Radiant Communications said the company chose to implement a technology management solution. Ensuring that client network connectivity meets customers' high availability needs was an important criterion of the project.
Providing enhanced and more efficient service to clients is how Radiant strives to differentiate itself from the competition.
Radiant Communications found that many commercial vendor solutions did not provide the required functionality and automated delivery of advanced services that their project required.
Company sources said that only Monolith Software was able to meet the detailed set of requirements. An exhaustive search for available management solutions that suited their management needs.
"We thought that Monolith's correlation, dashboarding, and SLA reporting capabilities were a perfect fit for our requirements," said Adrian Byram, EVP and CTO of Radiant Communications. "Our clients have hundreds of sites and tight SLA's in place, and it was quickly apparent that Monolith was the tool for us."
Radiant is now in the process of completing the deployment of their Monolith solution. The end result, according to official sources, is a highly capable system providing distinct differentiation of Radiant from their competitors
“Monolith offers a solution that has clearly differentiated us from our competitors," said Jeff Parker, president of Monolith Software.
Pointing out that Monolith offered flexibility, scalability, a superior interface and is built on a single code set, Parker said that their product was particularly suitable for MSPs (managed service providers) and would deliver rapid value and return on investment.
Formed in April 2002, Monolith Software is privately held and based in St. Charles, Illinois. The company delivers next-generation monitoring for operations and Enterprise Technology Management is Monolith Software's sole focus.
Radiant Communications is a Canada-based supplier of broadband solutions for business. In operation since 1996, the company currently serves over 14,000 business locations in Canada and the United States from its offices in Vancouver, Toronto, Montreal, Calgary, and Edmonton.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Fixed Service Strategies for Mobile Network Operators, brought to you by Comverse (News - Alert).

Nitya Prashant is a contributing editor for TMCnet. To read more of Nitya's articles, please visit her columnist page.

Edited by Michelle Robart
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