Ventyx Releases New Suite of Enterprise Mobile Management Systems

Ventyx releases Service Suite 8.1 enterprise mobile workforce management system with enhanced features

 

This release provides new enhancements for clients constructing and maintaining transmission and distribution assets, managing critical service outages, and scheduling crews for complex multi-step projects.

 

Service Suite is an enterprise mobile workforce management and field service management (FSM) solution. The software product manages all types of field work including service, maintenance, inspection, repair, trouble/outage and construction.

 

As an update to the software, release 8.1 adds key functionality with greater support for mobile personnel performing in-the-field construction, maintenance and inspection, and customer service. It enables improved communication and more efficient scheduling of mobile workers in the field.

 

The product also helps enterprises requiring continuous optimization of mobile personnel schedules or integration of their FSM system to billing, outage management, geographic information systems (GIS) and other third-party systems.

 

Based on market research and client feedback, Ventyx made key enhancements in numerous functional areas of Service Suite 8.1. These enhancements include support for complex work requiring multiple, interdependent steps. It includes a graphical display of projects and dependencies in a new dispatch planner, enabling dispatch and management of long-cycle work.

 

The new release also offers interface to third-party applications. A new interface to applications on the mobile device such as mapping, billing and timekeeping applications, enables seamless communication from the mobile device when certain events occur, such as receiving an order or transmitting a completion form.

 

Steve Carpenter, chief operating officer of Ventyx said that Service Suite 8.1 represents a tremendous improvement in scheduling, dispatch and mobility for existing clients, as well as for new clients searching for ways to improve the efficiency and effectiveness of all mobile workers across the enterprise.

 

Carpenter noted that functional improvements to support long-cycle work projects common in construction and maintenance perfectly complement the capability of Ventyx in short-cycle customer service work.

 

New integration touch points using Web services enable Service Suite to operate in an integrated Services-Oriented Architecture to facilitate seamless interoperability with multiple systems across the enterprise, noted Carpenter.