LiveOffice Intros Mail Continuity Service as Part of its MailOffice Archive Release

LiveOffice announced a new service LiveOffice Mail Continuity as a part of LiveOffice Mail Archive release. This is expected to make use of LiveOffice’s cloud-computing infrastructure for providing email continuity for Microsoft (News - Alert) Exchange Server ensuring that business email runs even during a primary mail server failure.

Osterman Research published a survey in September this year polling 165 IT managers and email administrators working in medium sized organizations throughout the country. The survey found that 50 percent of them did not have an email continuity solution. Most of them relied on tape backups which are not as effective as email continuity.

In this case recovery is very slow and during downtime users do not have an email service. Users are forced to use personal email accounts which lead to security problems for the organization. All data is not recoverable and there are compliance and legal liabilities.

“No matter the cause, email downtime is a serious problem for many businesses and impacts millions of users each day,” stated Michael Osterman, president of Osterman Research. “When an employee cannot communicate or share data via email either internally with co-workers or externally with customers, a company's bottom line is severely jeopardized.”

Nick Mehta, CEO of LiveOffice points out that only large enterprises can provide continuous email service, as they would have implemented expensive hardware-based replication and clustering solutions. SMB organizations rely on AOL (News - Alert) and Hotmail during email outages. With Mail Continuity, LiveOffice can use its existing Software-as-a-Service infrastructure to protect clients’ email environments for free and move towards cloud-based email infrastructure.

Mail Continuity is easy to deploy needing no hardware investments or new software or maintenance. It uses Microsoft Exchange Server’s existing journaling functionality. Administrators have to only change the configuration and route their messages via LiveOffice’s SAS (News - Alert)-70 II-certified Tier-4-compliant network.

In case of primary server failure the IT administrator has to activate the service by a Web-based interface or by contacting the LiveOffice toll-free. Users get to access a rolling archive of 7 days containing the recent messages through a dedicated folder in Microsoft Outlook or even remotely using a Web-based Microsoft Outlook-like interface. Users can compose, read, forward, reply to, spell check and format email even during the downtime.

LiveOffice also announced that Unlimited Outlook will be available as a fall release. The new capabilities which will be included are unlimited storage at a predictable, pre-user-per-month price which does not require the storing of emails and attachments locally for circumventing mailbox quotas. It offers direct access to messages from a Web-based Outlook folder enabling users to search, view and restore emails and attachments from personal archives.

LiveOffice’s CloudLink Console is a pure SaaS (News - Alert), non-stubbing way to full outlook integration which does not leave any footprint on client-side machines.