Digital Fuel Introduces Service Level Management Solution for Service Desks

Digital Fuel, a developer of IT Service Management (ITSM) software, has introduced Pre-Defined Service Level Management solution for Service Desks. The hosted, fully managed solution, as claimed by the company, provides a comprehensive SLM solution for Service Desks that contains pre-defined reports, dashboards, service level objectives (SLOs), data interfaces and best practices for running IT services in a customer-centric way.

 

With Digital Fuel's new SLM offering, enterprises and service providers can immediately manage service desk performance by leveraging their existing investments in Service Desks from BMC, CA, HP, IBM (News - Alert) and many others to achieve a new level of control over how well they are delivering services to their customers. 

 

In addition, for the first time, Service Desks have an automated business application that can immediately measure and assess service performance across their entire customer base. This way service desks will be able to offer better services at a lower cost, while increasing service operation efficiency.

 

"Service Desks are on the front lines of IT service delivery," said Yisrael Dancziger, CEO of Digital Fuel. "Today they use powerful solutions to manage incidents and problems, but have no way to respond to business services' customer demands and expectations, and manage service levels to deliver real business value. Our new pre-defined SLM for Service Desks solution helps our customers do exactly that, faster and with much less hassle, extending the power of existing investments and delivering instant value out of the box." 

 

SLM offers an application necessary to supplement Service Desks and accomplish ITIL v3 benefits. The Digital Fuel’s ServiceFlow suite of business applications includes an advanced IT Service Portfolio Catalog, Service Level Management (SLM) and Service Financial Management (SFM), which enable service organizations to answer key queries such as the nature of services, the cost-factor etc.

 

Digital Fuel's new Pre-Defined SLM solution for Service Desks is based on the accumulated expertise and best practices of more than 500 organizations worldwide. The pre-defined content provides a foundation, which can be used to meet the specific needs of the organization, while creating operational efficiencies automating the creation of core service level definitions.