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August 13, 2008

NetIQ Extends Automated Event Management Across Heterogeneous Environments

Improving IT operations efficiencies, NetIQ (News - Alert) has released NetIQ Aegis 1.5 that offers new integration methods to extend process automation across heterogeneous computing environments. The company says that the NetIQ Aegis 1.5, also reduces operational inefficiencies plaguing IT organizations.
 
Aegis 1.5 delivers a richer and more intuitive experience to accelerate the achievement of cost savings, with the help of features such as IP v6 compatibility, new out-of-the-box activities, a process scheduler and improved mapping wizards for building and maintaining IT processes. It also ships with a greater variety of integration methods. This includes universal database adapter, which helps Aegis to interact directly with any product that utilizes a back-end database such as a CMDB command line interface communicator.
 
NetIQ Aegis is the only technology featuring deep embedded workflow knowledge for modeling, automating, measuring and improving run books and ITIL-based processes. It is also the industry's first vendor-neutral IT Process Automation platform. Companies can further automate their event management process and derive greater ROI from heterogeneous computing environments by using Aegis along with adapters to leading management products.
 
With the introduction of an adapter for BMC Remedy Action Request System, NetIQ continues to extend integration with major IT enterprise tools. This technology will provide the NetIQ Technology Partner Program, which is designed to work with any enterprise customizations already in place. Users will now have benefits such as correlating events across multiple tools, automatically populating a single ticket within Remedy and monitoring for status changes that dictate further steps in an automated process.
 
NetIQ Aegis Adapter for BMC Remedy Action Request System will be available worldwide in August 2008. With managed objects and adapters licensed separately, list pricing for NetIQ Aegis starts at $25,000 per base server.
 
“Organizations are burdened by the sheer management requirements of their heterogeneous computing environments, and a deeper level of tool integration achieved by IT process automation lessens this burden while delivering greater IT efficiency and productivity,” said Travis Greene, service management strategist at NetIQ. “IT Process Automation is more than just orchestration. It requires embedded knowledge as well as broad and deep integration capabilities that NetIQ Aegis delivers. With the latest version, customers have an effective way to eliminate redundant manual tasks to free up talented resources. More importantly, they have the power to change their workload from 'doing' to 'approving' so they can take on more strategic tasks while achieving greater and more repeatable cost savings.”
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is  Jim Cossetta, President, CEO, 4What Interactive, Creators of The VoIPTrainer, brought to you by 4What Interactive (News - Alert)

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju's articles, please visit his columnist page.
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