Bluewolf, a consulting firm specializing in SaaS (News - Alert) (Software-as-a-service) announced the launch of a support program for SaaS applications like Salesforce which combines advanced administrative support with custom software development.

 

Bluewolf specializes in development of enterprise software applications. Its Customer Success Guarantee helps reinvent the concept of consulting by offering solutions specific to clients. Bluewolf offers On-Demand Consulting, IT Resourcing and On-Demand Remote Services.

 

The OpenSupport program is designed to suit businesses of all sizes and provides customers with access to Bluewolf’s team of experts and resources. Businesses can continually modify and adapt Saleforce and other SaaS solutions to suit their present and future business needs.

 

The new Bluewolf OpenSupport program is similar to hiring a complete staff of Salesforce experts who are available to the organization readily, on-demand feels Kevin Ko, director of Information Systems, DriveCam. This is a Driver Risk Management company that helps predict and prevent risky driving behaviors for drivers of more than 100,000 vehicles.

 

OpenSupport is an open source approach to application support in an on-demand era. It allows customers to make use of the latest features and functionality from Salesforce.com (News - Alert) and other SaaS solutions, for greater efficiency in a timely manner with an on-shore central point of contact at Bluewolf.

 

Bluewolf’s clients have access to a dedicated, proactive support team. The company not only fixes issues as they arise but also helps clients maintain and increase the value of their SaaS applications to their business said Eric Berridge, cofounder and principal of Bluewolf.

 

Organizations with OpenSupport are allotted technology support hours on a monthly basis which can be used for administrative tasks, such as system setup, customization, maintenance, administrator support, platform support, and software release management. 

OpenSupport hours can also be used for software development projects like custom Apex/VisualForce development, business system integration, data management, AJAX development and AppExchange solution deployment. Clients will also receive weekly utilization reports, monthly adoption reports besides quarterly Steering Committee reviews.

 

This program is suitable for small to large enterprises. It is proactive and helps organizations improve how they use SaaS applications like Salesforce. Large enterprises benefit from timely response to problems and software development needs, Smaller companies use it for maximizing use and adoption of Salesforce with access to expert resources. The OpenSupport program enables staff to focus on core business needs of the organization.

 

“Few companies have the resources to make Salesforce a core business competency. Bluewolf does. OpenSupport helps organizations mitigate the risks associated with supporting Salesforce or other SaaS applications and provides a flexible solution in a cost-effective model,” said Matt Kendrall, Business Development Director of OpenSupport at Bluewolf.

 

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