KPN Deploys Amdocs OSS for the Fulfillment of Broadband Services

KPN, a service provider in the Netherlands, has deployed Amdocs (News - Alert) Operations Support Systems (OSS) for the fulfillment of its broadband services.

 

KPN in a bid to accelerate the roll out of its residential broadband services has deployed Amdocs Automation and Activation Packs.

 

These Packs have enabled KPN to productize the business processes associated with the broadband component of its triple-play roll out to decrease time to market for deploying new broadband elements and reduce on-going operational costs.

 

KPN can now automate the service fulfillment process, which will be used to deliver the large number of broadband orders it receives every hour.

 

The Packs also supports specific network devices such as IP DSLAMs (Internet Protocol Digital Subscriber Line Access Multiplexer) to deliver faster broadband connections to customers.

 

"KPN understands the need to further simplify and consolidate fulfillment and service processes. To achieve this, we needed a single centralized architecture and Amdocs OSS fulfillment solutions play an important role in the roadmap towards that simplified and consolidated architecture," said John Quist, vice president of All-IP at KPN, in a statement.

 

John Quist said that Amdocs pre-integrated solution for broadband fulfillment offers a great advantage for faster and more accurate service deployment, and the Broadband Automation Pack provided more than 85 percent of the required broadband process functionality out of the box.

 

“Amdocs continues to develop products that combine process automation and industry standards for 'right first time' service activation. These new solutions for activation and fulfillment will support our growing volume of orders and provide a foundation for future growth of our broadband business", John Quist said.

 

"KPN is one of the world's leading service providers that continue to work with Amdocs to design and deploy strategic OSS transformation initiatives," said Charles Born, vice president of corporate communications for Amdocs.

 

"As service providers build and deploy new next generation networks, they need integrated OSS that can automate processes that span the customer order through to activation on the network. This automation reduces the long-term cost of ownership of the OSS and helps deliver a high-quality customer experience."

Amdocs is a major player in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service.

 

Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence.

 

A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world.