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July 22, 2008

IBM Opens Service Management Center of Excellence in India

IBM (News - Alert) today announced the opening of the IBM Service Management Center of Excellence in Pune, India. According to IBM, the new center will act as the regional hub for IBM Tivoli service management software and strategy.
The aim of the center is to develop specialized skills in key areas such as telecom, security, automation, and asset management.
“IBM's approach to Service Management is based on delivering integration of software and services to provide organizations better visibility into IT assets and applications across an entire business, while also enabling better security, compliance management and automation,” said the company.
“At India Software Lab, we encourage the blending of technology and domain expertise with industry relevance,” stated Ponani Gopalakrishnan, vice president, India Software Lab. “Our Centers of Excellence are designed with the objective of spurring innovation initiatives in partnership with clients and business partners.”
The IBM Service Management Center will act as a common platform for industry experts, product developers, and business process consultants to promote service management excellence, according to Gopalakrishnan.
Pradeep Nair, director, Software Group, IBM India/South Asia, views the new development as an extension of IBM’s commitment to service management capabilities in the Asia Pacific region. 
“As Asia Pacific is one of the fastest growing markets for IBM Tivoli Service Management, we are responding strategically to this growing demand," said Nair.

Pune is a strategic location for India Software Lab for IBM Tivoli software development, support, and service teams. By choosing Pune as the location for the new center, IBM gets the opportunity to harness the local IT resources and collaborate with many IT institutes in the region.
The new IBM Service Management Center will be staffed by IBM Service Management experts from around the world. The center will have infrastructure and resources for IT enablement and education. Further, it will be provided with client engagement support to sales team and business associates among other services such as demos and workshops.
The IBM Service Management Center will offer education programs and certification in collaboration with local universities. The center will help universities in designing curricula for their courses. Local students will have the opportunity to work as interns in the center.
Additionally, the center will act as an access point to various industry models, best practices, and successful methodologies approved by IBM’s worldwide service management experts.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani’s articles, please visit her columnist page.
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