Indosoft Unveils Web Services Integration for Q-Suite 5.5

Indosoft (News - Alert) has announced the availability of Web Services for business-to-business application integration to Q-Suite 5.5.

By simplifying access to Campaign Services, Lead management, Reporting and Data Transfer, Q-suite Web Services API brings immediate benefit. Inbound ACD Web services can provide Live Agent stats, Live Queue stats, Live Call flow stats and Call details.

For immediate dialing and status integration into CRM applications, marketing campaigns using Q-Suite’s Predictive, Preview or Progressive Dialing modes can use real-time lead insertion and extraction web services, the company stated in a press release.

“There has been significant growth in the demand for setting up Asterisk (News - Alert) based contact centers in the Cloud using Q-Suite. With its feature-rich ACD and Dialer for Asterisk, Q-Suite needed to provide a standardized method of integration for the administration and management of the contact center software,” said Justin Traer, director of Support Services at Indosoft. “Our clients are looking to automate campaign management for their outbound and inbound contact center operations.”

For Live Dashboards and Workforce management, it can also provide real-time floor information. Allowing complete integration of the advanced ACD and Dialer functionality available for Asterisk, these Web Services, in conjunction with Q-Suite’s extensive API for CTI (News - Alert) Integration, provide external applications with a comprehensive library. Also, the combination of Q-Suite and Asterisk provides a powerful and cost-effective contact center and telephony platform.

Recently, the company enhanced the Web Services that can be leveraged for increased seamless business-to-business application integration to Q-Suite 5.5. Due to these new capabilities, external applications can be integrated directly into Q-Suite's predictive dialer to improve overall contact center operations.

Clients will be able to much easier utilize Web services through URLs, HTTP, and XML on any platform and in most languages. Also, business applications and CRM can utilize these Web Services to rapidly move data in and out of the Q-Suite ACD.