In her new role, Loveland will lead Yammer's Customer Success, Implementation Engineering and Support teams and will report to Chief Customer Officer David Obrand.
Loveland holds more than 18 years of experience in Information Technology organizations with a focus on customer relationship management. Her vast experience will help Yammer meet its set objectives.
Prior to joining Yammer, Loveland served as vice president of the Customers for Life organization at Salesforce.com (News - Alert), where she led a team responsible for driving adoption and user engagement.
“Yammer has a strong commitment to supporting its customers and helping them achieve success with the product through a highly consultative and meaningful approach, so I am honored to join a company whose core values I share,” said Loveland, in a release. “I look forward to driving increased adoption among Yammer's growing customer base and making sure our customers receive the best service and value possible for their organizations.”
The Customer Success team of Yammer consists of customer success managers and implementation engineers who work closely with companies to accelerate adoption and foster engagement.
To identify strategic use cases, develop change management strategies, streamline business processes and integrate Yammer with existing tools, the team partners with the customers.
Academically, Loveland has a B.A. in Quantitative Economics from the University of California, San Diego and an MBA from Columbia University.
In related news, Yammer has recently appointed former Salesforce.com executive, David Obrand as the vice president of Global Sales.