Serco Acquires Excelior Business Process Outsourcing Company in Australia

Serco, an international service company, announced the completion of the acquisition of Excelior, an Australian Business Process Outsourcing (BPO) company, from the Skilled Group.

The total consideration for the acquisition is AUD $8.2 million, with a further earn-out payment of AUD $5.0 million payable over the next two years, subject to achieving revenue targets.

“The company would be managed and run as part of the Serco Australia business,” said David Campbell, chief executive officer, Serco Asia Pacific, in a statement. “It will also leverage Serco's global capability by forming part of the wider Serco Global BPO capability.”

"We are a company committed to providing service excellence and this has been shown in the way we have successfully developed, managed and delivered the current BPO operations around Australia," Campbell added.

The addition to the Excelior business is part of a key growth strategy for Serco. Serco is looking at growing its onshore BPO capability in Australia. BPO services are a strong market in Australia with growth estimates of up to $7.9 billion by 2013.

The acquisition enables Serco to extend the company’s local expertise and strong business relationships in Australia. Excelior currently has 900 staff nationally across four contact centers, including Box Hill in Melbourne, Bendigo in regional Victoria, Burnie in Tasmania, and Robina in Queensland.

The new business will also complement the global BPO-related services that Serco can offer its customers. It will also match the company’s acquisitions of The Listening Company in the U.K. and Intelenet.

Recently, telecom major BT announced that it won a networked IT contract in Australia's health sector where it has been selected by Serco to be its IT partner on the new Fiona Stanley Hospital in Perth, Western Australia.