infoTECH Feature

October 06, 2011

Bank of America's Website Continues to Suffer Outages

Whether it is power outage, heavy traffic or hacking, Bank of America’s website continues to suffer outages from time to time. Early in January this year, the Bank’s website suffered a one-day outage due to a glitch in a routine system change, according to Bank of America. At the time, according to CNNMoney, the bank brushed aside any rumors that it was being hacked by Wikileaks supporters, after the organization's founder Julian Assange told reporters that a large U.S. bank would be its next subject of leaked documents.

Last Friday, September 30th, the site was down again. According to CNN Money report, after six days of problems,theBank of America finally offered an explanation as to why its website has been sporadically unavailable to customers.  Bank of America’s spokesperson Tara Burke said that the trouble stemmed from a combination of technical difficulties and heavier than normal traffic to the bank's website. The spokesperson said that Bank of America is in the process of deploying new online tools for its customers, as well as migrating its online banking to a new platform.

In fact, wrote CNN Money reporter Laura Batchelor,  “The site's woes began on Sept. 30, one day after the bank unveiled its $5 monthly fee for debit card customers. That provoked speculation that the website was being attacked by hackers angry about the new charges, wrote Batchelor.

The Bank of America always maintained it was not hacked. Last Friday, when CNN Money reporter contacted the bank for some explanation about the site being unavailable, Burke told CNNMoney that the bank was investigating the problem and that the site would soon return to normal.

According to CNNMoney, last month Target (News - Alert) was down for prolonged periods when it launched a new line of clothing by designer Missoni.


Ashok Bindra is a veteran writer and editor with more than 25 years of editorial experience covering RF/wireless technologies, semiconductors and power electronics. To read more of his articles, please visit his columnist page.

Edited by Chris DiMarco
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