MadCap Software Adds Free Gold Level Telephone Support to Its Trial Software

MadCap Software, a provider of multi-channel content authoring services and a showcase company for Microsoft (News - Alert) Visual Studio and Microsoft XPS, announced it has now added 30-day free trial of MadCap’s Gold Level technical support with every 30-day free trial version of its technical communications software.

An innovative offer in the “free trial” package, the Gold Level support during the 30-day trial period includes four free telephone inquiries to technical support engineers during business hours.

MadCap Flare is the next generation in XML-based authoring software for single-source multi-channel publishing to print, desktop, Web and most recently mobile. The software was launched in March 2006.

MadCap Flare, according to company officials, is the industry’s only multi-channel software application for natively publishing documentation to the Web, mobile devices, desktops and print. The company released MadCap Flare version 7.0 in March this year.

The innovative architecture of the software has enabled MadCap to rapidly release a comprehensive suite of tightly integrated technical communications and translation software, which have been leading the industry in innovative features and functionality since inception.

The company has invested in building an extensive US team of developers and support professionals with years of technical communications and documentation industry expertise. These moves have led to strong customer satisfaction and loyalty, according to company officials.

MadCap has maintained profitability and double-digit growth since the first month that MadCap’s flagship Flare software launched five years ago.

“From the start, our mission at MadCap Software has been to deliver the ultimate customer experience in using technical communications software,” said Anthony Olivier, MadCap founder and CEO, in a statement. “This means not only delivering groundbreaking software products, but also backing them with superior technical support.”

“In launching our free MadCap trial support program, we’re giving users an opportunity to road test our product support and see why technical communications and documentation professionals around the world have made MadCap their provider of choice,” Olivier added.

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