Amdocs Climbing the Rungs of CSP Providers

Communications service providers (CSPs) are operating in a dynamic environment in which new technologies are being introduced into the segment regularly. This is forcing service providers to function with increased efficiency in order to stay relevant in the highly competitive ecosystem.  One of the companies delivering the tools for CSPs to be more efficient is Amdocs, a global provider of customer experience solutions. It was just recognized by leading analyst firms Gartner (News - Alert), Stratecast, Analysys Mason, Ovum and Infonetics as a leader in integrated revenue and customer management (IRCM), operational support systems (OSS) and IT services.

One of the biggest differentiators for today's CSPs is the customer experience. With so many players in the field, delivering better customer service along with quality service is a surefire way of acquiring new customers and keeping existing ones from going elsewhere. In recognizing Amdocs (News - Alert) for the solutions it offers, the analyst firms concluded the company's ability to deliver business value with innovative solutions is making it possible for CSPs to address market challenges in this new customer-centric world.

The recognition Amdocs received include: winner of the 2015 Global Stratecast CSP (News - Alert) Billing – Overall Billing Market Leadership Award by Stratecast; global market share leader for Revenue Management Systems: Worldwide Market Shares 2014  by Analysis Mason; positioned by Ovum (News - Alert) in the top three by market share for IT services in the telecoms sector; and Gartner positioned it as a Leader in its Magic Quadrants for Integrated Revenue and Customer Management (IRCM) for CSPs2 and Operations Support Systems3 (OSS) for its service orchestrator solution.

Clare McCarthy, Practice Leader for Telecom Operations and IT at Ovum, stated, “Amdocs’ telecoms expertise means it is in a strong position to offer IT services in this vertical and it is delivering a solid performance against competition from larger players.”  

The Amdocs Customer Experience Solutions (CES (News - Alert)) are designed to give CSPs the ability to address today's highly interactive consumer base. The company aggregates data from each interaction, whether it is downloading an app, ordering or updating a service, paying a bill, visiting a store, calling customer care, managing their accounts online, or simply making a call or watching TV.  These are all customer experiences that can deliver actionable data that can be used to retain customers for the long term and acquire new ones.

The Amdoc modular software product include: Customer Management; Revenue Management

Operations Support Systems (OSS); Network Control; Centralized Management & Optimization Solution; Digital Lifestyle Services; Mobile Financial Services; and Big Data Analytics

Chris Williams, head of global marketing at Amdocs said, “Amdocs is enabling the digital transformation of leading service providers worldwide and we see an increasing number accessing this complete set of easy-to-integrate Amdocs solutions to underpin their success in The New World of Customer Experience.”