infoTECH Feature

September 28, 2015

Vorex and Continuum Introduce New RMM-PSA Integration

The latest productivity-enhancing solution is an integration of Vorex’s professional services automation (PSA) tools and Continuum’s remote monitoring and management (RMM) platform.

Vorex is a provider of online business management solutions relating to project management and PSA; Continuum is a channel-exclusive provider of fully integrated managed IT services. Both platforms are based entirely in the cloud, meaning the integration can be set up without any additional hardware or software for clients.

Vorex is the first PSA to use Continuum’s application programming interface (API) for seamless compatibility, yet is the fifth PSA platform option for Continuum users. The integration brings substantially expanded capabilities to customers of both companies through synchronization of tickets and workflows between the two platforms. Users will now be able to use Continuum and Vorex services seamlessly, opening and assigning tickets in either program.  

The addition of RMM capabilities to a PSA and vice versa is an essential step for companies looking to reduce ticket management times and manifest significant productivity gains, through the streamlining of important business processes and new workflows that move effortlessly between both platforms.

“This exciting integration gives Vorex users access to a sophisticated RMM tool that will be seamlessly integrated into the Vorex platform,” commented Mike Salem, CEO and founder of Vorex. “We are constantly looking for ways to better serve our clients and help them grow their businesses, and this partnership lets us do that.”

 “Completing an integration with Continuum is a rigorous process and we made sure it would bring value to our MSP partners,” said Dee Zepf, Vice President of Products and Technical Services at Continuum. “This integration brings a new PSA option to our partners, and was the perfect addition to our growing list of integrations that will provide them with greater variety and customization for their business needs.”




Edited by Kyle Piscioniere
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