Network Data Systems, a world-class specialist in providing IT infrastructure professional and managed services, recently implemented Monolith Software’s AssureNow solution.
Monolith Software is the major provider of next generation, unified service assurance solutions. The company’s AssureNow solution offers critical value by correlating multiple network incidents which reduced ticket workload from noise in some cases as much as 96 percent. It is built on a single codebase and uses an open and unified approach for data collection, enrichment, visualization and reporting.
Clients of NDS (News - Alert) totally depended on the company to have technical know-how, design smart solutions, and execute according to plan. They needed a solution from Monolith Software that could help them increase end-to-end visibility, reduce the time to troubleshoot problems and improve customer experience.
"AssureNow gave us the insight we needed to proactively improve the quality of the services we offer our customers," said Jeff Gray, VP of Services for NDS, in a press statement. "We are extremely happy with the Monolith Software solution, and they are a great partner to work with."
Officials said that as a manager of managers, AssureNow serves a critical role in coordinating and unifying the silos of data from customers, internal systems, and operations tools.
"Our partnership with NDS has been invaluable," said Bill Cannon, CEO of Monolith Software. "Their expertise is helping improve AssureNow and demonstrate the significant value that comes from unifying service assurance data spread across silos."
Several leading telecommunications, managed service providers and enterprises, like Broadvox, eircom, Equinix (News - Alert), Oracle, Tata Communications, and Tele2 use Monolith to unify and simplify their infrastructure management, and consolidate disparate and legacy tools on to a single platform.