SwiftTech Technology Solutions, LLC Changes IT Help Desk System

Kayako Fusion, a help desk platform, helps clients access easier, more convenient customer support.

IT managed services are designed to ease the burden on day to day management of IT, allowing resources to concentrate on their core activities. The nature of the service makes it essential for the managed service providers to back up their services with high quality technical support. Thus it comes as no surprise that Irvine, Calif-based SwiftTech Solutions has decided to migrate to a sophisticated help desk system, Kayako Fusion help desk system, which it expects would enable it to streamline customer requests and deliver better support services.  SwiftTech’s customers include small, medium, enterprise businesses, government agencies, and non-profit organizations.

From making a purchase at an online store to conducting pre-purchase researches, today’s customers use multiple connected devices to perform their tasks. When it comes to communicating with the support staff, people use multiple devices and different customers prefer to use different channels to communicate with the customer support team. In view of this trend, the smart companies prefer to implement a help desk system that would allow them to deliver technical support over different platforms.

The Kayako Fusion help desk system will not only allow the SwiftTech team members to deliver multi-channel support to their customers via phone, email, tickets, live chat and remote desktop support, its intuitive and flexible workflow design is expected to enhance the productivity and efficiency of the support team.

 “We're excited to deliver a more flexible and unified help desk experience for our staff and clients. The intuitive workflow design of the Kayako help desk will allow us to work more effectively as a team and foster even better customer relationship management,”  founder and CTO of SwiftTech Solutions Joshua Ross noted in a statement.