IntraNext Systems Data Security Application Receives PCI Certification

IntraNext Systems’ data security application, SafeData, has recently received the PCI certification. The application was specially developed to address the ever-challenging credit card security elements in the call center industry. It is developed using PA-DSS that ensures protection of consumers' identity and financial data avoiding cyber and insider threats. The application was launched back in December 2012.

With the increasing rise in frauds taking place, call centers have a huge responsibility to ensure that they take all possible steps to protect sensitive data of the customer. To help achieve this, SafeData helps the call center industry to safeguard tsensitive information and set up a fully compliant environment. The offering is now used by over 500 call center agents at WOW!, a provider of Internet, cable, and home phone services.

Michael Furst, senior vice president, Customer Care at WOW! in Colorado Springs said, “SafeData enables a large piece of PCI (News - Alert) compliance and is an invaluable tool to our operations.”

With customers’ sensitive data like credit card information now available online, call centers has become one of the most lucrative targets for criminals today and the risk is growing day by day. SafeData was designed as a solution to overcome these risks and enhance trust between the customer and call center agent. The application does not allow the call center agent to see or hear the credit card number or other sensitive information, enabling customers to rest assured that they are fully protected.