With the elimination of IT outages and other headaches, a global enterprise data center services provider, CyrusOne (News - Alert), delivers increased availability and efficiency for its customers' mission-critical applications – as well as peace of mind.
To deliver a consistent customer experience across all its data centers, the company needed a more robust IT service management solution. To achieve this goal, it implemented the BMC Remedy OnDemand IT Service Management suite from BMC Software (News - Alert). With the highest power redundancy (2N architecture using CyrusOne's Meshed Design) and power density infrastructure required to deliver excellent availability, CyrusOne specializes in highly reliable enterprise data center colocation and engineering facilities.
While providing a proactive approach to problems, superior capture of billable activity, and the ability to deliver the consistent customer experience it was seeking, the colocation provider chose BMC Software because it enabled exceptional features for customers.
"Remedy OnDemand is a scalable, integrated service management platform that helps manage the lifecycle of our customers and their mission-critical infrastructure. It delivers a level of transparency for customers into data center operations and support activities rarely available to enterprises,” said Mike Duckett, chief operating officer at CyrusOne.
For consistently delivering exceptional customer service, he added, BMC helps it to ensure that its operation teams benefit from the structured ITIL/ITSM methodology and repeatable processes that are vital.
Serving through facilities across the United States, Europe and Asia, the company's customers include more than 100 of the Fortune 1000 companies and nine of the Fortune 20. To perfectly match the specific growth needs of each customer, each solution is designed to deliver flexibility and scale.
Due to its consistent, repeatable and automated processes that streamlined, simplified and optimized operations, and to support superior customer service, CyrusOne chose the BMC Remedy OnDemand IT Service Management solution.
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