Perpetual Technologies Incorporated, a provider of remote and on premises mission-critical database management and consulting services, has selected Goliath Technologies MonitorIT to manage its customer environments.
“As a service provider we have SLA’s with our customers that require us to manage and monitor the performance of their infrastructure, applications and databases with great efficiency. To deliver on our commitments we have to rely on tools to support our processes. We used a legacy product from a global IT software management company for a number of years and it proved to be less than adequate for our needs in terms of both product functionality and related support," Angie Gleim, vice president of business operations for PTI, said in a statement.
"The issues surrounding this technology became critical enough in our commercial business that we decided to move away from this product several months prior to the end of our contract,” said Gleim.
“We used Goliath’s product in a small virtual server environment but decided to expand their footprint and replace the legacy product for the entire IT infrastructure because of the ease of use, functionality that covers both physical and virtual environments as well as the newly enhanced remote site management capability,” said Gleim.
“Finally, we have found their support to be competent and responsive which is critical to our success.”
Goliath Technologies offers one of the only comprehensive infrastructure monitoring solutions in the market today, capable of use used by cloud providers.
According to company officials, this multi-tenant technology allows an administrator to monitor the entire physical and virtual infrastructure from a single console. This complete and unified view accelerates root cause analysis and remediation.
The cost and ease of use make it especially attractive to cloud providers that are under pressure to balance margins with SLAs.
“The issue that PTI faced with Nimsoft (News - Alert) is not uncommon. Software companies with legacy solutions find it increasingly difficult to compete in the service provider market," said Thomas Charlton (News - Alert), chairman and CEO at Goliath Technologies.
"Our product, architected specifically for the challenges that IT Administrators face in managing hybrid, virtual, physical and cloud environments, delivers cross platform functionality with no programming necessary and at a much lower cost. All of this compliments the business model and technical requirements of service providers,” said Charlton.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.