India's recognized managed IT hosting services provider, Netmagic Solutions, manages portfolios for a diverse range of clients, and is now enjoying rapid business growth. To uniformly manage its physical, virtual and cloud environments as well as to maintain service continuity at all times, Netmagic selected BMC Software's (News - Alert) Business Service Management (BSM) platform. After a rigorous selection process, BMC ultimately prevailed over competitive solutions from other vendors.
"It has been our commitment to enhance our portfolio of offerings and also improve the customer experience. We selected BMC Software because its BSM solution gave us greater, and more seamless, control over our IT environment," explained Mandar Kulkarni, vice president of the solutions engineering and private cloud practice at Netmagic Solutions.
Kulkarni added that by reducing missed events to zero, automating alert to ticket conversion and by improving bulk task automation by a staggering 95 percent, BSM solution allowed it to on-board new customers 50 percent faster and improved its operational efficiency.
To support its business and manage its growing portfolio of clients, Netmagic has implemented a single platform for its managed services environment. The need for a reliable BSM solution is crucial, especially in an environment where IT downtime has costly consequences. Ensuring continued availability of service, the BMC BSM solution proactively detects and resolves IT performance issues and sub-optimal configurations before users are negatively impacted.
While reducing costs, the multiple integrated product modules of the BSM platform allow Netmagic to automate end-to-end IT operations and processes. These also help Netmagic monitor, support and manage its clients' mission-critical IT infrastructure while adhering to government and regulatory compliances. Helping to assess the business impact for Netmagic and its clients, the platform provides real-time, service level dashboards and analytics-reporting capabilities on critical system performance data.
Sharad Sanghi, CEO of Netmagic Solutions, concluded that it is not only able to better manage its workload, but it can more efficiently do so across the board by integrating its service delivery framework on BMC's unified BSM platform.
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