In the modern world, the divide defining a successful company from a failing one is in the quality delivered to customers, in terms of service and product. In a bid to win itself a reputable place in the competition ladder, Inflow Communications, a provider of ShoreTel (News - Alert) VoIP solutions has broadened its consultation, installation and follow up support services.
The move comes after the company acquired a San Francisco-based VoIP phone system provider, Ketchum Integration. Before the acquisition, Ketchum Integration was a provider of single and multi-site VoIP installations while Inflow Communications has a reputation in offering consultative services and installation of ShoreTel conferencing and HD video conferencing with Unified Communication (UC) Integration. Its phone systems enable businesses to consolidate their communications into one solution. ShoreTel IP boasts of a versatile design that can easily shift between serving a single user to about 10,000 users easily.
Having secured its customer base in the backyard Portland and Seattle, Inflow Communications believes that the partnership with Ketchum will allow it reach out to customers in the San Francisco area and give them a taste of what customers in the already secured Portland Seattle zone enjoy.
Prior to the acquisition that took place November 1 Inflow Communications bagged the 2012 ShoreTel’s Outstanding Customer Achievement award and took the first position in the Top 30 Shore Tel partner based on customer satisfaction reporting. The award comes after the analysis of data collected from an independently run survey questioning customers on the satisfaction they derive from different company installations in the year 2012.
Having earned such a reputation, Inflow Communications hopes that by contracting the services of Ketchum, it will be able to extend the same to a larger geographical region. With enterprises embracing VoIP solutions due to their scalability, efficiency and cost effectiveness, the company is bound to increase its sales with every extra square mile it puts under its umbrella.
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