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September 26, 2012

UK's Royal DSM Transitions from Remedy IT Services Management to Remedy OnDemand

The U.K.’s Royal DSM (News - Alert), a life-sciences and nutritional supplements company, has announced plans to transition from its existing BMC Remedy IT Service Management (ITSM) Suite to the BMC Remedy OnDemand solution.

The goal is to leverage new functionalities to support Royal DSM’s corporate IT service delivery and ultimately expand the scope of corporate services such as the finance and HR functions.

Royal DSM noted that it can benefit from improved process execution through the enforcement of industry best practices and optimized utilization of existing out-of-the-box features – something it says the Remedy solution can offer.

“As an existing Remedy customer, we were quickly aware of the potential for a TCO reduction and enhanced customer satisfaction for our business users by moving to an on-demand model,” said Tony Johnson, director global services at DSM, at the announcement of the new implementation. “We can now rapidly take advantage of functionalities such as self-service and integrated knowledge management.” 

Image via Shutterstock

The OnDemand solution will go live for Royal DSM this month, and Remedy says the British company will see improvements in operations, as its BMC Remedy OnDemand is “the most feature-rich and user-friendly IT Service Management (ITSM) solution available in the cloud today.”

“We are pleased that DSM has decided to move to our Remedy OnDemand SaaS (News - Alert) model, and we are confident that our solutions will help DSM further address the needs of its customers,” said Robin Verbeet, area vice-president at BMC Software (News - Alert).

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker

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