There are all sorts of companies promising call center services, so it can be hard to decide. However, when it comes to a truly cloud-based call center as a service, perhaps the choice is Kunnect.
Kunnect provides a hosted call center as a service that is 100 percent cloud-based. There are no premise-based systems or hosting centers (although customers are free to request some for their own networks), but it still provides call center services to companies of all sizes. The focus is on core functionality, finding customer needs proactively and adding features as requested, while providing call center services, custom programming, custom scripting, inbound IVR services, auto attendants and PBX (News - Alert).
With various geo-location endpoints, customers who connect through them will always reach the closest connection, providing the fastest possible response time and strongest connection possible. While there is always the risk of the end user’s network availability being poor, there are built-in redundancies and instances to work around that, and the WebAgent makes it so that end users only need a net connection and headset, so there’s no software or installation process to worry about.
The idea of a hosted call center as a service that is completely cloud-based is intriguing, and when I spoke to Shawn Privratsky of Kunnect, it became clear that the company is making it work. It spares customers from software or hardware they don’t need, and focuses entirely on what’s important: a clear and efficient connection.
Want to learn more about cloud communications? Then be sure to attend the Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX. The Cloud Communications Expo will address the growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. For more information on registering for the Cloud Communications Expo click here.
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