Of course, lots of companies are talking about the cloud these days, but few are talking about it as boldly as Centerbeam. In a recent interview with TMC (News - Alert), Shahin Pirooz, CTO of Centerbeam, said that “the cloud is finally catching up with us.”
Pirooz stated that Centerbeam has been providing cutting edge services since its inception in 1999, and that the company has been working in the cloud space from the start, even before it was known as the cloud. At first, he said, customers were unsure about making the movement to the cloud but that now, it is Centerbeam’s time to shine. From the beginning, the company’s focus was to provide enterprise class solutions and now, after dealing with the requisite growing pains and setbacks nearly a decade ago, Centerbeam now offers mature, rock solid and stable infrastructure with processes to support it. Now the company provides IT services to both Fortune 100 and smaller companies.
The company specializes in operational capacities and optimizing processes. Centerbeam uses best in breed technology, and its research and development team spends its time looking to do things faster and better. It strives for total customer satisfaction, not relying on long-term contracts to lock customers down, but nonetheless averaging seven to 10 year relationships with their customers. Centerbeam manages to build these relationships by actively striving to keep customers, averaging less than half the typical help cases per user per month as reported by Gartner (News - Alert).
Centerbeam does a lot of work in the hosted Exchange space, having beaten Microsoft to the punch by more than two years. In addition, it has made great strides in innovation in the virtual data center space, providing four-tier architecture over the entire ecosystem.
Customer service is obviously important to Centerbeam, as it offers 24-seven customer service and has a 97.4 percent customer satisfaction rate. The company also recently won two Stevie awards for customer service, so they are recognized leader in this field as well. All of this goes along with their stated goal to make their enterprise class services as close to on-premise as possible. And, according to their customers, they are doing all that and more.
Want to learn more about cloud communications? Then be sure to attend the Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX. The Cloud Communications Expo will address the growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. For more information on registering for the Cloud Communications Expo click here.
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