John Lewis Selects OpenSpan Desktop Automation

Today's business environment demands that a company finds new ways to enhance resources and optimize user productivity. OpenSpan (News - Alert) Desktop Automation can help these companies quickly deploy process improvements across their workforce to improve user performance while leveraging existing resources as revenue growth and cost containment take center stage among management priorities.

Recently, John Lewis joined the growing list of the company’s retail customers by deploying OpenSpan Desktop Automation. With the new OpenSpan technology, the company will measure, improve and innovate customer service processes for the retailer's two branch contact centers in Manchester and Glasgow.

OpenSpan Desktop Automation can be utilized to automate manual processes, change user interfaces and add procedural/process guidance to workflows. OpenSpan enhances the user experience to make users more productive and remove opportunities for error; whether the users are hampered by complex, repetitive tasks in a single application, or are facing the problem of tedious, multi-step processes that consist of various disparate applications.

OpenSpan Desktop Automation allows the users to access and modify functionality in virtually any application, the company stated in a press release.

“OpenSpan offers large or high-volume businesses the flexibility and speed to continuously improve operations, so they can reduce complexity, drive efficiency, react to change and respond to customer needs," said Guy Tweedale, managing director of OpenSpan's European operations. "Our growing footprint in many of the UK's most successful and respected brands, including John Lewis, is a testament to the dramatic impact of OpenSpan technology.”